Mrs. GREEN APPLE公式アプリ(以下「本アプリ」)は、株式会社Fanplus(以下「当社」)が提供するAndroid TV向けアプリケーションです。当社は、本アプリを通じて取り扱うお客様の情報を、以下のとおり適切に取り扱います。本アプリのご利用にあたり、本プライバシーポリシーをご確認ください。
1. 取得・送信する情報
本アプリは、サービスの提供のために以下の情報を取得し、当社のサーバー(委託先を含む)へ送信します。
アカウント・ログイン情報
ログイン時に入力されるPlus member ID(メールアドレス)、およびパスワードから生成した認証用のハッシュ値。なお、パスワードそのものを端末内に保存することはありません。
The Mrs. GREEN APPLE Official App (the "App") is an Android TV application provided by Fanplus, Inc. ("we" or "us"). We handle the information processed through the App as described below. Please review this Privacy Policy before using the App.
1. Information we collect and transmit
To provide the service, the App collects the following information and transmits it to our servers (including those of our service providers).
Account and login information
Your Plus member ID (email address) entered at login, and an authentication hash derived from your password. The App does not store your password itself on the device.
Nickname, member ID (pid), membership expiration, continuation status, and your My Page URL. These are held temporarily in memory for display only and are not stored on the device.
Device and app identifiers
App-scoped identifiers generated by the App (APP-UID, APP-AID), stored in a private area on the device and sent with API requests.
An encrypted identifier (a signature of uid / aid / timestamp) and a login transaction ID used during QR-code login.
Usage information
Search terms (sent to our servers). In addition, your most recent search terms (up to 10) are stored on the device. Locally stored search history is deleted when you clear the App's data or uninstall the App.
Viewing information (IDs of content viewed, playback logs, watch progress, completion status, and favorites state and history).
If you use the comment feature, the content of comments you post and related actions (delete, report).
Technical information
App version, API version, User-Agent, and service / site / artist / app identifiers.
General information received server-side in the course of communication (such as IP address).
Connected services and device features
Google Cast: When you use casting, media information for the content being played (title, subtitle, artwork URL, playback URL) is sent to the receiving device and the Cast ecosystem.
Voice search: The App uses Android's built-in speech recognition. It receives the recognized result (text) and uses it as a search query. The App itself does not request microphone permission.
Information we do not collect
The App does not request permissions for, or collect, location, camera, contacts, photos/media, advertising ID, or microphone data.
2. How we use information
We use the information collected only within the scope of the following purposes:
Providing App features (login authentication, displaying and playing members-only content, favorites, search, resume playback, etc.).
Providing the members-only live stream "JAM'S Live" and other content.
Maintaining and improving the App, and investigating and addressing issues.
Responding to inquiries.
3. Sharing with third parties and use of service providers
We do not provide your personal information to third parties except as required by law or as set out in this policy.
Information collected through the App is handled by us and our service providers, to the extent necessary to operate the App and provide the service.
4. Connected services
The App connects with services such as the fan club "Ringo Jam." When you use these services, the privacy policy of each respective service applies.
Personal information related to your Plus member ID is handled in accordance with the privacy policy of Fanplus, Inc., our entrusted service provider. https://fanplus.co.jp/feature/privacy
We take the following measures to handle information securely:
Communication with our servers is conducted over encrypted connections (HTTPS).
Passwords are not transmitted or stored as-is; they are processed as an authentication hash.
Access to information is limited to what is necessary, with appropriate access controls.
For details of the security measures taken by our service provider, please refer to the privacy policy of Fanplus, Inc.
6. Data retention and deletion
Once your account deletion process is complete, all information associated with your account (ID, name, address, email address, phone number, as well as viewing history, search history, posted comments, favorites, and in-app identifiers obtained through your use of the app) will be promptly deleted from the Fanplus database.
7. Account deletion
If you wish to delete your account (withdraw), please log in to TicketPlus (Tixplus) and complete the withdrawal process from My Page. Please see below for instructions. https://mrsgreenapple.com/feature/withdrawal_procedure
Requests under applicable law for disclosure, correction, suspension of use, or deletion of personal information are handled through the procedures established by Fanplus, Inc. Please see the Fanplus privacy policy linked above for details.
8. Contact
For inquiries regarding this Privacy Policy or the handling of information in the App, please contact us below. privacy@fanplus.co.jp
9. Changes to this policy
We may update this Privacy Policy as necessary. Any changes take effect from the time they are posted on this page.
Established: June 2026
Last updated: June 17
Fanplus, Inc.