Mrs. GREEN APPLE

To prevent unauthorized use, you are limited to changing your device and reinstalling the app ​twice a month. If you exceed this limit, you will not be able to log in yourself.
Please note that when you contact us, we may ask you to confirm your usage status, such as the number of installations.

In addition, only one​ ​Plus member ID (formerly EMTG ID) can be registered per device to the app.
Registering the same membership information on the app on multiple devices may cause errors, so please only use the app on one smartphone device.

If you have mistakenly registered multiple IDs, please delete the unnecessary IDs and try logging in again.
»Click here to learn how to delete your "Plus member ID"

If you get an error when logging in, please contact us using the information below.

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<Destination>

secure_mrsgreenapple@cc.plusmember.jp

＜Subject＞

Unable to log in to the app

<Main text>

・Uninstallation and reinstallation does not resolve the issue (please leave it as it is without deleting it) ・Full name (Kanji/Kana)

・Nickname you set

・Date of birth (8 digits in the Gregorian calendar)

・Smartphone phone number

・Registered email address

・Plus member ID

・Device you are using (iPhone/Android)

・Model details (e.g. Galaxy):

・iOS/version:

・Whether or not you are changing your device:

・Date of device change (if applicable):

<Attachment>

- The error message displayed

・Screenshot of login failure/error screen

・Screenshot of MY PAGE in the app

*Please attach screenshots of the login authentication error page and [MY PAGE] in the app.

*Please keep the attachment size to 1MB (megabyte) or less.

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≫Contact us here

*Depending on your environment, the email with the above link may not launch.

In that case, please contact us using this [Inquiry Form].