Mrs. GREEN APPLE

Recommended environment

The official Mrs. GREEN APPLE app is for smartphones only.
iOS 13.0 or later/Android 7.0 or later

*This service is limited to devices with internet connection, calling function, and phone numbers starting with 090, 080, or 070.
*This app's electronic ticket requires an internet connection upon entry.
*Some smartphone models are not compatible.

Notes on logging in to the app

・Due to the specifications of this app, only one Plus member ID (formerly EMTG ID) can be registered per device.

How to log in to the app

ログインはMENUの「TICKET」より行ってください。
「TICKET」は電子チケットの発券管理をする機能となりますので、必ずファンクラブにご登録いただいているご本人のPlus member ID(旧EMTG ID) でログインいただきますようお願いいたします。
※OFFICIAL SITEのコンテンツは、ログインせずにご利用可能です

手順④のPlus member ID(旧EMTG ID) とパスワードのログインのみで、「Ringo Jam」コンテンツをご利用いただけます。
手順⑤以降の電話番号によるSMS 認証は電子チケット発券に必要な情報になります。

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  1. Install the "Mrs. GREEN APPLE Official App" from the App Store / Google Play.

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  ② Tap "Agree to the above and log in."
  This is the screen that appears when you open any of the content.
  If you log in from the "TICKET" menu button, this will not be displayed, so please proceed to step ③.

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  ③ Open the app and tap the MENU button at the bottom.

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  ④ MENUの「TICEKT」をタップし、新「Ringo Jam」に登録中のPlus member ID(旧EMTG ID)とパスワードでログイン

• ここまでの手順で
  「Ringo Jam」コンテンツをご利用可能です

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  ⑤ Tap "Proceed to phone number verification"

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  ⑥ Enter your smartphone phone number

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  ⑦ Enter the phone number listed in the SMS message

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  ⑦ Phone number authentication completed

FAQ

Can I use the app on devices other than a smartphone?

The "Mrs. GREEN APPLE Official App" is for smartphones only.
This service is not compatible with feature phones (Gala-ke), Galaho, or Raku-Raku Smartphones.
Operation is not guaranteed on tablet devices (iPad, etc.).

<Recommended environment>
iOS 13.0 or later
Android 7.0 and later

*This service is limited to devices with internet connection, calling function, and phone numbers starting with 090/080/070.
*Some smartphone models are not compatible.

How do I download the "Mrs. GREEN APPLE Official App"?

You can download it from the link below.

iOS version ▶ App Store
Android version ▶ Google Play
*The "Mrs. GREEN APPLE official app" is for smartphones only.
*This service is limited to devices with internet connection, calling function, and phone numbers starting with 090/080/070.

Please check the recommended environment below.
»Q. Can I use the app on devices other than smartphones?

I can't log in to the app.

Please check the following.

●People who are not new "Ringo Jam" members
You will need to register as a new "Ringo Jam" member (transfer).
After registering as a member, you can use the app with the same ID and password.

Click here to register as a new "Ringo Jam" member
*Please register using a web browser (Safari/Google Chrome).
*Registration cannot be made via the "Mrs. GREEN APPLE official app."
*Operation of the Yahoo!Japan app and other apps is also not guaranteed.

●New "Ringo Jam" members
If you are already a member of the new "Ringo Jam," you can use the app with the same ID and password.

»Check your Plus member ID here

»If you forgot your password, click here (reset)
*Half-width alphanumeric characters/up to 12 digits

*If the error message [E040002] appears《Here》Please read the help.

If the problem persists
《Here》Please contact us at:

Both my child and I have joined the Pre-Fan Club, but my child does not have a smartphone. Is there a way for my child to use the app?

Unfortunately, if you do not have a smartphone, you will not be able to use the app.
The content of the "Mrs. GREEN APPLE Official App" and the OFFICIAL SITE and OFFICIAL FAN CLUB "Ringo Jam" that can be accessed from a web browser are the same.
Please use the "Mrs. GREEN APPLE Official App" with one of your membership information, and enjoy it from a web browser with the other membership information.

Please note that only one Plus member ID (formerly EMTG ID) can be registered per device to the app.
Registering the same membership information on the app on multiple devices may cause errors, so please only use the app on one smartphone device.

*If you have already authenticated with a different ID, an alert will be displayed.
*To prevent unauthorized use, you may only change your device and reinstall the app twice a month. Please note that if you exceed the limit, you will not be able to log in yourself.

What is a "TICKET" on the app?

This function allows you to issue and manage electronic tickets for Mrs. GREEN APPLE live shows.
We will provide further information on the performances for which electronic tickets can be issued and how to issue them.

Can one person register multiple apps?

The app can only register one Plus member ID (formerly EMTG ID) per device.
Using the app on multiple devices may cause errors, so please use the app on only one smartphone device.

In addition, possession of multiple Plus member IDs (formerly EMTG IDs) is prohibited as it may affect your use of services (including other apps).

Please see below for instructions on how to delete your Plus member ID (formerly EMTG ID).
»Q I have obtained multiple Plusmember IDs (formerly EMTG IDs).

After I reinstalled the app, I can no longer log in.

To prevent unauthorized use, you are limited to changing your device and reinstalling the app twice a month. If you exceed this limit, you will not be able to log in yourself.
Please note that when you contact us, we may ask you to confirm your usage status, such as the number of installations.

In addition, only one Plus member ID (formerly EMTG ID) can be registered per device to the app.
Registering the same membership information on the app on multiple devices may cause errors, so please only use the app on one smartphone device.

If you have mistakenly registered multiple IDs, please delete the unnecessary IDs and try logging in again.
»Click here to learn how to delete your "Plus member ID"

If the issue persists, please contact us here.