Faq ・ お問い合わせ
Zenjin Mito and I/Mutable ~Interlude~
Mrs. GREEN APPLE『Wonder Museum』
frequently asked Questions
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Q.
What if my last name changes?
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Q.
I haven't received my membership card.
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Q.
I haven't received the renewal benefits/long-term renewal benefits.
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Q.
I registered with the wrong date of birth and gender. Can I change my registered information?
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Q.
[Annual fee course] How do I stop the automatic renewal of my credit card?
About joining
Payment of membership fees
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Q.
I was unable to register for the live show in time so please refund me.
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Q.
[Monthly membership course] Please tell me the payment methods available.
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Q.
I get the message "You have reached the limit on the number of errors" and cannot register as a member.
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Q.
I want to register using a credit card, but I get an error message.
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Q.
[Monthly fee course] I would like to register using carrier payment, but it is not available.
About logging in
About continuation
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Q.
[Annual membership course] What is "automatic renewal"?
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Q.
[Annual membership course] Please tell me how to renew my membership.
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Q.
[Annual membership course] My membership was cancelled even though it was supposed to be automatically renewed.
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[Annual membership fee course] Can I change the automatic renewal from "No" to "Yes"?
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Q.
[Annual Membership Course] I have it set to auto-renew, but when will the expiration date be renewed?
About withdrawal
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Q.
[Monthly membership course] Please tell me how to cancel my membership and what the payment process is if I rejoin within the same month.
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Q.
[Annual membership fee course] Please tell me how to cancel my membership.
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Q.
[Annual Membership Course] I can log in to the site even though I didn't complete the renewal procedure. Have you been able to cancel your membership?
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Q.
I would like to delete my Plus member ID.
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Q.
[Monthly membership course] I have canceled my membership, but payments are still being made.
About the membership fee courses
Changing your smartphone model
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Q.
[Annual Membership Course] I changed my smartphone model. Do I need to do anything?
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Q.
[Monthly fee course] If I change my model, is any procedure required?
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Q.
I'm considering low-cost plans from three carriers, including "ahamo" and "Y!mobile." Are there any procedures I need to follow?
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Q.
If I change my device, can I still use the app?
Changes to personal information
Regarding email newsletter and website inquiries
About shipping of rewards
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Q.
【年会費コース】入会特典（会員証）はいつ届きますか？
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Q.
There was a defect with my membership card and benefits. Can I get it exchanged?
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Q.
【2024年6月までの年会費コースご入会者さま】早期入会特典・引継ぎ入会特典が届きません。
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Q.
Can I change the delivery address from [Overseas] to [Within Japan]?
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Q.
I am currently a member of the "Monthly Membership Course", but if I change to the "Annual Membership Course" now, will I receive any renewal benefits?
Use of the Site and Content
About the official app "MGA App"
About the points program "Ringo Jam Club"
About Weverse Account ID Linking
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Q.
What happens if I link Weverse Account?
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Q.
When I was linking my ID, I accidentally registered for "Ringo Jam".
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Q.
I have Weverse Account, but I can't see the "Ringo Jam" content after logging in.
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Q.
Can I earn stage reward points if I log in with Weverse Account?
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How can I check if Weverse Account is linked?
About fan letters
others
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Q.
Please let me know the contact information regarding the '10 & “Harmony” COMPLETE BOX'.
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Who can I contact regarding "MGA MAGICAL 10 YEARS LANDMARK IN OIOI MODI"?
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[Merchandise Online Store] Please tell me how to contact you regarding "MGA OFFICIAL STORE"
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Please tell me how to contact you regarding the former domestic online shopping site "Mrs. GREEN APPLE OFFICIAL ONLINE SHOP"
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Regarding opinions and requests