Help and Inquiries
- 現在多くいただいているお問い合わせ
- よくあるお問い合わせ
- About joining
- Regarding enrollment for children and those who do not own a smartphone
- About the course
- 会費のお支払いについて
- About logging in
- Changes to registered information
- Changing your smartphone model
- 【年会費コース】継続について
- 【月会費コース】退会について
- 【年会費コース】退会について
- Regarding various emails
- 発送物について
- Use of the Site and Content
- About the "Mrs. GREEN APPLE Official App"
- ポイントプログラム「Ringo Jam Club」について
- bubbleについて
- others
-
Q.
About Mrs. GREEN APPLE on "Harmony"
-
Q.
About The White Lounge in CINEMA
-
Q.
[App] Various procedures via the app
-
Q.
[Annual membership course] Membership card, early enrollment benefits, and transfer enrollment benefits
-
Q.
Please tell me how to receive electronic tickets using the "Mrs. GREEN APPLE Official App"
-
Q.
[Annual fee course] Can I check or change the credit card information I registered?
-
Q.
[Monthly Membership Course] Can I check or change the credit card information I registered?
-
Q.
When you log in to the app, it will say "Not registered."
-
Q.
I can't log in even though the payment is complete.
-
Q.
What if my last name changes?
-
Q.
I registered with the wrong date of birth and gender.
-
Q.
Can you tell me more about the member benefits?
-
Q.
What is "Ringo Jam"?
-
Q.
How do I join?
-
Q.
Can I join using something other than a smartphone?
-
Q.
Can I view the site content without paying a membership fee?
-
Q.
Can I register using a name other than my real name?
-
Q.
Can I register multiple times?
-
Q.
My family member is already a member, can they join at the same address?
-
Q.
Can I join if I live overseas (outside Japan)?
-
Q.
Are there any email addresses that cannot be used for registration?
-
Q.
How long does it take to become a member after paying the membership fee?
-
Q.
What is the expiration date of my membership?
-
Q.
At what stage is registration complete?
Regarding enrollment for children and those who do not own a smartphone
-
Q.
How can my child join if he or she does not have a smartphone?
-
Q.
My child wants to join. Can a parent or guardian pay the membership fee on their behalf?
-
Q.
Can I use the membership services if I register using my parent's smartphone or computer?
-
Q.
My child doesn't have his or her own email address.
-
Q.
My child doesn't have his own phone number.
-
Q.
Can I change my name or registration information later?
-
Q.
What is the difference between the "Monthly Fee Course" and the "Yearly Fee Course"?
-
Q.
How can I change from the "Monthly Membership Course" to the "Annual Membership Course"?
-
Q.
Can I change from the "Annual Membership Course" to the "Monthly Membership Course"?
-
Q.
Can I register for both the "Monthly Membership Course" and the "Annual Membership Course"?
-
Q.
[Monthly membership course] Please tell me the payment methods available.
-
Q.
[Annual membership fee course] Please tell me the payment methods available.
-
Q.
I am considering new rate plans from 3 carriers. Do I need to take any action?
-
Q.
What credit cards can I use?
-
Q.
Can I use debit cards, prepaid cards, or bundle cards?
-
Q.
I get the message "You have reached the limit on the number of errors" and cannot register as a member.
-
Q.
I want to register using a credit card, but I get an error message.
-
Q.
[Annual membership fee course] Please tell me how to pay at a convenience store.
-
Q.
[Monthly fee course] I would like to register using carrier payment, but it is not available.
-
Q.
[Annual membership fee course] Can I change the payment method?
-
Q.
[Monthly membership course] Can I change the payment method?
-
Q.
[Monthly membership course] Do I need to make payment every month?
-
Q.
[Monthly membership course] If I join in the middle of the month, will the payment be calculated on a pro rata basis?
-
Q.
[Monthly Membership Course] If a payment is made twice, is a refund possible?
-
Q.
[Monthly Membership Course] How can I check my current registration status?
-
Q.
[Monthly membership course] Duplicate payments are occurring every month.
-
Q.
Are there any differences in the services provided depending on the payment method?
-
Q.
I forgot my password.
-
Q.
I can't log in even though the payment is complete.
-
Q.
What is Plus member ID (formerly EMTG ID)?
-
Q.
Where can I check my Plus member ID (formerly known as EMTG ID)?
-
Q.
I would like to delete my Plus member ID (formerly known as EMTG ID).
-
Q.
I have obtained multiple Plus member IDs (formerly EMTG IDs).
Changes to registered information
-
Q.
What if my last name changes?
-
Q.
Can I change the name on my registration?
-
Q.
I registered with the wrong date of birth and gender.
-
Q.
What should I do if my address or phone number changes?
-
Q.
Can I change my registered email address?
-
Q.
I cannot change my email address because the message "It is already in use" appears.
-
Q.
Can I change my nickname?
Changing your smartphone model
-
Q.
[Annual Membership Course] I changed my smartphone model. Do I need to do anything?
-
Q.
[Monthly fee course] If I change my model, do I need to go through any procedures? (For those paying by credit card)
-
Q.
[Monthly fee course] If I change my phone model, do I need to go through any procedures? (Carrier payment used/no change of mobile phone company)
-
Q.
[Monthly fee course] If I change my phone model, do I need to go through any procedures? (If I use carrier payment/change my mobile phone company)
-
Q.
Please tell me how to continue the procedure.
-
Q.
Even though I don't remember going through any procedures, it was automatically renewed.
-
Q.
My membership has expired. Can I still renew my membership?
-
Q.
What is "automatic credit card renewal"?
-
Q.
How can I check if my credit card is automatically renewed?
-
Q.
How do I stop automatic renewal of my credit card?
-
Q.
Can I change the credit card information used for automatic renewal?
-
Q.
How can I change automatic renewal from "no" to "yes"?
-
Q.
My subscription is automatically renewed, but I would like to continue it by paying at a convenience store. What should I do?
-
Q.
I have auto-renewal enabled, but when will the expiration date be renewed?
-
Q.
I received an email from my credit card company notifying me of my membership fee withdrawal one month before my membership expired.
-
Q.
[Monthly membership course] Please tell me how to cancel my membership.
-
Q.
[Monthly membership course] If I cancel and rejoin within the same month, will the payment be duplicated?
-
Q.
[Monthly membership course] I canceled my membership, but I am still being charged via credit card.
-
Q.
[Monthly membership course] I canceled my membership, but I am still being charged via carrier billing.
-
Q.
My membership was supposed to be automatically renewed, but it ended up being cancelled.
-
Q.
[Monthly membership course] What happens to the payment if I cancel my membership?
-
Q.
[Annual membership fee course] Please tell me how to cancel my membership.
-
Q.
[Annual Membership Course] I can log in to the site even though I didn't complete the renewal procedure. Have you been able to cancel your membership?
-
Q.
[Annual membership course] My membership was cancelled even though it was supposed to be automatically renewed.
-
Q.
I haven't received any emails from the fan club.
-
Q.
I have not received the reply email containing the URL for new member registration.
-
Q.
Where can I subscribe to the members-only email newsletter?
-
Q.
How often do you send out email newsletters?
-
Q.
I would like to stop receiving the email newsletter.
-
Q.
Can I change the email address for receiving the newsletter?
-
Q.
I contacted them but haven't received a reply.
-
Q.
You will still receive email newsletters even after canceling your membership.
-
Q.
[Annual membership course] When will I receive my sign-up benefits?
-
Q.
I haven't received my membership card.
-
Q.
There was a defect in my membership card or membership gift. Can I exchange it?
-
Q.
[For members who joined by June 2024] I will not receive the early enrollment benefits or transfer enrollment benefits.
-
Q.
Can I change the delivery address from [Overseas] to [Within Japan]?
-
Q.
Regarding the use of the video "Mrs. GREEN APPLE original sound source" and photos, videos, etc.
-
Q.
What is the recommended environment?
-
Q.
Suddenly I can no longer view the paid content page.
-
Q.
"Privacy Policy" will be displayed.
-
Q.
Will the members-only content be translated?
-
Q.
[iPhone] I can't watch MOVIE.
-
Q.
[Android] I can't watch MOVIE.
-
Q.
The same image was displayed on "GACHA".
-
Q.
[GACHA] Not saved to collection.
About the "Mrs. GREEN APPLE Official App"
-
Q.
How do I download the "Mrs. GREEN APPLE Official App"?
-
Q.
Can I use the app on devices other than a smartphone?
-
Q.
Both my child and I are members of the fan club, but my child does not have a smartphone. Is there a way for my child to use the app?
-
Q.
I can't log in to the "Mrs. GREEN APPLE Official App."
-
Q.
Do I need to verify my phone number for the app?
-
Q.
I cannot log in to the app because the message "This phone number has already been authenticated with another ID" appears.
-
Q.
What is a "TICKET" on the app?
-
Q.
Can I use both the "Mrs. GREEN APPLE Official App" and "Ringo Jam"?
-
Q.
After I reinstalled the app, I can no longer log in.
-
Q.
Can one person register multiple apps?
-
Q.
If I change my device, can I still use the app?
-
Q.
I'm not receiving push notifications.
-
Q.
I haven't received the phone number verification SMS message.
-
Q.
Can I view the content without paying the membership fee?
-
Q.
The error message [E040002] appears and I cannot log in to the app.
-
Q.
I am not receiving any points. When will the points be credited?
-
Q.
Do points have an expiration date?
-
Q.
Where can I check the status of my points?
-
Q.
When does the stage go up?
-
Q.
How many members are there at each stage?
-
Q.
I joined the month after my birthday, will I still receive points?
-
Q.
My birthday was before the points program started, so I won't be able to receive points?
-
Q.
If I change my membership plan from a monthly to an annual plan, will my points be carried over?
-
Q.
Regarding opinions and requests
-
Q.
The site isn't displaying properly.
-
Q.
About the translation function
-
Q.
Please tell me where to send fan letters and presents.
-
Q.
What is the latest news about your artists?
-
Q.
Can you tell me about copyright?
-
Q.
Please tell me how to contact you regarding "Mrs. GREEN APPLE OFFICIAL ONLINE SHOP"
-
Q.
I was registered with the old "Ringo Jam" before it was renewed, do I need to cancel my membership?