Faq ・ お問い合わせ
frequently asked Questions
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Q.
How can I receive my electronic ticket via the official “MGA App”?
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I haven't received my membership card.
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I haven't received the renewal benefits/long-term renewal benefits.
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What if my last name changes?
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I registered with the wrong date of birth and gender. Can I change my registered information?
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[Monthly Membership Course] Can I check or change my credit card information?
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[Annual fee course] How do I stop the automatic renewal of my credit card?
≪Mrs. GREEN APPLE Ringo Jam Tour “SHADOWS” ≫
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Please provide the contact information for inquiries regarding ticket applications.
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Where can I buy the CD that comes with the pre-sale ticket application bonus for "SHADOWS"?
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Can non-Ringo Jam members purchase the CD that comes with the "SHADOWS" ticket pre-order bonus?
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I accidentally purchased a CD from Mrs. GREEN APPLE OFFICIAL STORE that doesn't include the ticket pre-order bonus. Can I cancel the order?
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I accidentally purchased a CD from an online shop or CD shop other than Mrs. GREEN APPLE OFFICIAL STORE that did not include the ticket pre-application bonus. Can I cancel the order?
ZENJIN MITO TO IM/MUTABLE ~Interlude~
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Please provide the contact information for various inquiries regarding the performance.
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Could you please tell me about wheelchair-accessible areas, universal access areas, and caregivers?
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Can you tell me about e-tickets?
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If I can no longer attend, is it possible to transfer or resell my ticket?
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Can I still enter if my last name or other registration details have changed since applying?
About joining
Payment of membership fees
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I was unable to register for the live show in time so please refund me.
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[Monthly membership course] Please tell me the payment methods available.
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I get the message "You have reached the limit on the number of errors" and cannot register as a member.
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I want to register using a credit card, but I get an error message.
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[Monthly fee course] I would like to register using carrier payment, but it is not available.
About logging in
About continuation
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[Annual membership course] What is "automatic renewal"?
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[Annual membership course] Please tell me how to renew my membership.
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[Annual membership course] My membership was cancelled even though it was supposed to be automatically renewed.
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[Annual membership fee course] Can I change the automatic renewal from "No" to "Yes"?
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[Annual Membership Course] I have it set to auto-renew, but when will the expiration date be renewed?
About withdrawal
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[Monthly membership course] Please tell me how to cancel my membership and what the payment process is if I rejoin within the same month.
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[Annual membership fee course] Please tell me how to cancel my membership.
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[Annual Membership Course] I can log in to the site even though I didn't complete the renewal procedure. Have you been able to cancel your membership?
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I would like to delete my Plus member ID.
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[Monthly membership course] I have canceled my membership, but payments are still being made.
About the membership fee courses
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What is the difference between the "Monthly Fee Course" and the "Yearly Fee Course"?
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How can I change from the "Monthly Membership Course" to the "Annual Membership Course"?
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[In-app purchase] Changing from monthly to annual membership
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Can I change from the "Annual Membership Course" to the "Monthly Membership Course"?
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Can I register for both the "Monthly Membership Course" and the "Annual Membership Course"?
Changing your smartphone model
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[Annual Membership Course] I changed my smartphone model. Do I need to do anything?
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[Monthly fee course] If I change my model, is any procedure required?
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I'm considering low-cost plans from three carriers, including "ahamo" and "Y!mobile." Are there any procedures I need to follow?
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If I change my device, can I still use the app?
Changes to personal information
Regarding email newsletter and website inquiries
About shipping of rewards
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[Annual membership course] When will I receive my membership benefits (membership card)?
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[Annual Membership Course] When will I receive the renewal benefits?
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There was a defect with my membership card and benefits. Can I get it exchanged?
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[For those enrolled in the annual membership plan until June 2024] I will not receive the early enrollment benefits or transfer enrollment benefits.
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Can I change the delivery address from [Overseas] to [Within Japan]?
Use of the Site and Content
About the official app "MGA App"
About the official TV app "MGA App for TV"
About the points program "Ringo Jam Club"
About Weverse Account ID Linking
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What happens if I link Weverse Account?
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When I was linking my ID, I accidentally registered for "Ringo Jam".
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I have Weverse Account, but I can't see the "Ringo Jam" content after logging in.
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Can I earn stage reward points if I log in with Weverse Account?
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How can I check if Weverse Account is linked?
About fan letters
others
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Q.
Please let me know the contact information regarding the '10 & “Harmony” COMPLETE BOX'.
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Who can I contact regarding "MGA MAGICAL 10 YEARS LANDMARK IN OIOI MODI"?
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[Merchandise Online Store] Please tell me how to contact you regarding "MGA OFFICIAL STORE"
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Please tell me how to contact you regarding the former domestic online shopping site "Mrs. GREEN APPLE OFFICIAL ONLINE SHOP"
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Regarding opinions and requests
Regarding enrollment for children and those who do not own a smartphone
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Can children (minors) join?
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Can I only join if I use the registrant's own smartphone or computer?
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My child doesn't have their own email address, can they still register?
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My child doesn't have his own phone number, can he still register?
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I accidentally registered a family member's name and date of birth. Can I change it?