• DOME TOUR 2025 "BABEL no TOH"
• ≪MGA MAGICAL 10 YEARS ANNIVERSARY LIVE 〜FJORD〜≫
• 現在多くいただいているお問い合わせ
• よくあるお問い合わせ
• 【重要】【年会費コース】継続について
• Weverse AccountのID連携について
• About joining
• Regarding enrollment for children and those who do not own a smartphone
• About the course
• 会費のお支払いについて
• About logging in
• Changes to registered information
• Changing your smartphone model
• 【月会費コース】退会について
• 【年会費コース】退会について
• Regarding various emails
• 特典の発送について
• Use of the Site and Content
• About the "Mrs. GREEN APPLE Official App"
• ポイントプログラム「Ringo Jam Club」について
• bubbleについて
• others

DOME TOUR 2025 "BABEL no TOH"

• Q.
  Who can I contact regarding advance ticket enquiries?
• Q.
  What is MAGICAL CODE?
• Q.
  Please tell me which stores are offering MAGICAL CODE and how to check them.
• Q.
  What can the MAGICAL CODE given as a pre-order bonus for the best album "10" be used for?
• Q.
  Can one MAGICAL CODE be used by different people for each performance?
• Q.
  Can one MAGICAL CODE be used by different people for different tours or advance tickets?
• Q.
  Please tell me about registering face photos for Ringo Jam sheets.
• Q.
  Can I apply with the same person as the applicant?
• Q.
  Could you please tell me about wheelchair areas, universal areas, and carers?
• Q.
  About application for children
• Q.
  【BABEL no TOH】行けなくなった場合、譲渡できますか
• Q.
  【BABEL no TOH】電子チケットについて教えてください
• Q.
  【BABEL no TOH】応募時から名字など変更となっても入場できますか
• Q.
  応募に使用したMAGICAL CODEは、確認できますか？

≪MGA MAGICAL 10 YEARS ANNIVERSARY LIVE 〜FJORD〜≫

• Q.
  About the 'MGA MAGICAL 10 YEARS ANNIVERSARY LIVE 〜FJORD〜'
• Q.
  Please tell me about MAGICAL CODE regarding the 'MGA MAGICAL 10 YEARS ANNIVERSARY LIVE 〜FJORD〜'.
• Q.
  Please let me know the contact information regarding the '10 & “Harmony” COMPLETE BOX'.
• Q.
  [FJORD] If I can't go, can I transfer my ticket?
• Q.
  [FJORD] Please tell me about electronic tickets.
• Q.
  [FJORD] Can I enter if my last name or other details have changed since I applied?

現在多くいただいているお問い合わせ

• Q.
  I haven't received my membership card.
• Q.
  [Tickets] Please tell me about the ticket application.
• Q.
  [App] Various procedures via the app
• Q.
  MYPAGEで家族の情報が表示され、自分の情報でログインできません

よくあるお問い合わせ

• Q.
  Please tell me how to receive electronic tickets using the "Mrs. GREEN APPLE Official App"
• Q.
  Can I change the delivery address from [Overseas] to [Within Japan]?
• Q.
  [Monthly Membership Course] Can I check or change the credit card information I registered?
• Q.
  When you log in to the app, it will say "Not registered."
• Q.
  I can't log in even though the payment is complete.
• Q.
  What if my last name changes?
• Q.
  I registered with the wrong date of birth and gender.
• Q.
  Can you tell me more about the member benefits?

【重要】【年会費コース】継続について

• Q.
  What is 'automatic renewal'?
• Q.
  Please tell me how to continue the procedure.
• Q.
  Please tell me the supported payment methods.
• Q.
  Can I check or change my credit card information?
• Q.
  How do I stop automatic renewal of my credit card?
• Q.
  Can I change the automatic renewal from 'not doing' to 'doing'?
• Q.
  Please tell me the payment methods for convenience store payments.
• Q.
  Can I change the payment method?
• Q.
  I have auto-renewal enabled, but when will the expiration date be renewed?
• Q.
  Even though I don't remember going through any procedures, it was automatically renewed.
• Q.
  My membership has expired, but can I still proceed with the renewal process?
• Q.
  How can I check if my credit card is automatically renewed?
• Q.
  Can I change to 'convenience store payment' while it is currently on automatic renewal?
• Q.
  I received an email from my credit card company notifying me of my membership fee withdrawal one month before my membership expired.

Weverse AccountのID連携について

• Q.
  Weverse Accountと連携するとどうなりますか？
• Q.
  Weverse Accountを持っていません。
• Q.
  ID連携手続き中に、間違えて「Ringo Jam」に新規登録をしてしまいました。
• Q.
  Weverse Accountは持っていますが、ログイン後に「Ringo Jam」のコンテンツが見れません。
• Q.
  Weverse Accountでログインするとステージ特典のポイントは貯まりますか？
• Q.
  Weverse Accountと連携していることをどこから確認したらいいですか？
• Q.
  「Ringo Jam」会員のはずですが、支払い画面に進んでしまいます

About joining

• Q.
  What is "Ringo Jam"?
• Q.
  How do I join?
• Q.
  Can I join using something other than a smartphone?
• Q.
  Can I view the site content without paying a membership fee?
• Q.
  Can I register using a name other than my real name?
• Q.
  Can I register multiple times?
• Q.
  My family member is already a member, can they join at the same address?
• Q.
  Can I join if I live overseas (outside Japan)?
• Q.
  I have a "Plus member ID", but I cannot register as an overseas member.
• Q.
  Are there any email addresses that cannot be used for registration?
• Q.
  How long does it take to become a member after paying the membership fee?
• Q.
  At what stage is registration complete?
• Q.
  The message "Temporary registration" appears and I cannot proceed with the registration process.
• Q.
  What is the expiration date of my membership?

Regarding enrollment for children and those who do not own a smartphone

• Q.
  スマートフォンを持っていない未成年の子どもでも入会できますか？
• Q.
  子ども（未成年）でも入会できますか？
• Q.
  子ども（未成年）が入会希望です。会費の支払いを代行してもよいですか？
• Q.
  登録者本人のスマホ・パソコンでなければ入会できませんか？
• Q.
  子どもは自分のメールアドレスを持っていませんが、登録できますか？
• Q.
  子どもは自分の電話番号を持っていませんが、登録できますか？
• Q.
  登録情報は後から変更できますか？
• Q.
  間違えて家族の名前・生年月日で登録してしまいました。どうすればよいですか？

About the course

• Q.
  What is the difference between the "Monthly Fee Course" and the "Yearly Fee Course"?
• Q.
  How can I change from the "Monthly Membership Course" to the "Annual Membership Course"?
• Q.
  Can I change from the "Annual Membership Course" to the "Monthly Membership Course"?
• Q.
  Can I register for both the "Monthly Membership Course" and the "Annual Membership Course"?
• Q.
  Are there any differences in the services provided depending on the payment method?
• Q.
  Can you check if the course has been changed?

会費のお支払いについて

• Q.
  I was unable to register for the live show in time so please refund me.
• Q.
  [Monthly membership course] Please tell me the payment methods available.
• Q.
  I am considering new rate plans from 3 carriers. Do I need to take any action?
• Q.
  What credit cards can I use?
• Q.
  Can I use debit cards, prepaid cards, or bundle cards?
• Q.
  I get the message "You have reached the limit on the number of errors" and cannot register as a member.
• Q.
  I want to register using a credit card, but I get an error message.
• Q.
  [Monthly fee course] I would like to register using carrier payment, but it is not available.
• Q.
  [Monthly membership course] Can I change the payment method?
• Q.
  [Monthly membership course] Do I need to make payment every month?
• Q.
  [Monthly membership course] If I join in the middle of the month, will the payment be calculated on a pro rata basis?
• Q.
  [Monthly Membership Course] If a payment is made twice, is a refund possible?
• Q.
  [Monthly Membership Course] How can I check my current registration status?
• Q.
  [Monthly membership course] Duplicate payments are occurring every month.
• Q.
  When will the billing for the monthly course with credit card payment occur?

About logging in

• Q.
  I forgot my password.
• Q.
  I can't log in even though the payment is complete.
• Q.
  What is Plus member ID (formerly EMTG ID)?
• Q.
  Where can I check my Plus member ID (formerly known as EMTG ID)?
• Q.
  I would like to delete my Plus member ID (formerly known as EMTG ID).
• Q.
  I have obtained multiple Plus member IDs (formerly EMTG IDs).

Changes to registered information

• Q.
  What if my last name changes?
• Q.
  Can I change the name on my registration?
• Q.
  I registered with the wrong date of birth and gender.
• Q.
  What should I do if my address or phone number changes?
• Q.
  Can I change my registered email address?
• Q.
  I cannot change my email address because the message "It is already in use" appears.
• Q.
  Can I change my nickname?

Changing your smartphone model

• Q.
  [Annual Membership Course] I changed my smartphone model. Do I need to do anything?
• Q.
  [Monthly fee course] If I change my model, do I need to go through any procedures? (For those paying by credit card)
• Q.
  [Monthly fee course] If I change my phone model, do I need to go through any procedures? (Carrier payment used/no change of mobile phone company)
• Q.
  [Monthly fee course] If I change my phone model, do I need to go through any procedures? (If I use carrier payment/change my mobile phone company)

【月会費コース】退会について

• Q.
  [Monthly membership course] Please tell me how to cancel my membership.
• Q.
  [Monthly membership course] If I cancel and rejoin within the same month, will the payment be duplicated?
• Q.
  [Monthly membership course] I canceled my membership, but I am still being charged via credit card.
• Q.
  [Monthly membership course] I canceled my membership, but I am still being charged via carrier billing.
• Q.
  My membership was supposed to be automatically renewed, but it ended up being cancelled.
• Q.
  [Monthly membership course] What happens to the payment if I cancel my membership?

【年会費コース】退会について

• Q.
  [Annual membership fee course] Please tell me how to cancel my membership.
• Q.
  [Annual Membership Course] I can log in to the site even though I didn't complete the renewal procedure. Have you been able to cancel your membership?
• Q.
  [Annual membership course] My membership was cancelled even though it was supposed to be automatically renewed.

Regarding various emails

• Q.
  I haven't received any emails from the fan club.
• Q.
  I have not received the reply email containing the URL for new member registration.
• Q.
  Where can I subscribe to the members-only email newsletter?
• Q.
  How often do you send out email newsletters?
• Q.
  I would like to stop receiving the email newsletter.
• Q.
  Can I change the email address for receiving the newsletter?
• Q.
  I contacted them but haven't received a reply.
• Q.
  You will still receive email newsletters even after canceling your membership.

特典の発送について

• Q.
  [Annual membership course] When will I receive my sign-up benefits?
• Q.
  There was a defect with my membership card and benefits. Can I get it exchanged?
• Q.
  I lost my membership card. Can I have it reissued?
• Q.
  早期入会特典（ピンバッジ）の再発行は可能ですか？

Use of the Site and Content

• Q.
  The site isn't displaying properly.
• Q.
  Regarding the use of the video "Mrs. GREEN APPLE original sound source" and photos, videos, etc.
• Q.
  About the translation function
• Q.
  What is the recommended environment?
• Q.
  Suddenly I can no longer view the paid content page.
• Q.
  Will the members-only content be translated?
• Q.
  [iPhone] I can't watch MOVIE.
• Q.
  [Android] I can't watch MOVIE.
• Q.
  【JAM'S Draw】で同じ画像が表示されました。

About the "Mrs. GREEN APPLE Official App"

• Q.
  How do I download the "Mrs. GREEN APPLE Official App"?
• Q.
  Can I use the app on devices other than a smartphone?
• Q.
  Both my child and I are members of the fan club, but my child does not have a smartphone. Is there a way for my child to use the app?
• Q.
  I can't log in to the "Mrs. GREEN APPLE Official App."
• Q.
  Do I need to verify my phone number for the app?
• Q.
  I cannot log in to the app because the message "This phone number has already been authenticated with another ID" appears.
• Q.
  What is a "TICKET" on the app?
• Q.
  Can I use both the "Mrs. GREEN APPLE Official App" and "Ringo Jam"?
• Q.
  After I reinstalled the app, I can no longer log in.
• Q.
  Can one person register multiple apps?
• Q.
  If I change my device, can I still use the app?
• Q.
  I'm not receiving push notifications.
• Q.
  I haven't received the phone number verification SMS message.
• Q.
  Can I view the content without paying the membership fee?
• Q.
  The app crashes when I try to receive my e-ticket.
• Q.
  What are in-app purchases (App Store payments / Google Play payments)?
• Q.
  I registered for membership content through in-app purchases (App Store payment / Google Play payment), but I cannot view the content.
• Q.
  I registered on the website, but I also registered on the app.
• Q.
  I have registered with multiple payment methods.
• Q.
  Please tell me how to cancel in-app purchases (App Store payment / Google Play payment).
• Q.
  I would like to resume in-app purchases (App Store payment / Google Play payment).
• Q.
  The error message [E040002] appears and I cannot log in to the app.

ポイントプログラム「Ringo Jam Club」について

• Q.
  I am not receiving any points. When will the points be credited?
• Q.
  Do points have an expiration date?
• Q.
  Where can I check the status of my points?
• Q.
  When does the stage go up?
• Q.
  How many members are there at each stage?
• Q.
  I joined the month after my birthday, will I still receive points?
• Q.
  My birthday was before the points program started, so I won't be able to receive points?
• Q.
  If I change my membership plan from a monthly to an annual plan, will my points be carried over?

bubbleについて

• Q.
  Can you tell me about bubbles?
• Q.
  Who should I contact regarding bubble?

others

• Q.
  「MGA MAGICAL 10 YEARS LANDMARK IN MITSUI SHOPPING PARK」に関するお問い合わせ先を教えてください
• Q.
  「MGA MAGICAL 10 YEARS LANDMARK IN OIOI MODI」に関するお問い合わせ先を教えてください
• Q.
  Please tell me how to contact you regarding "Mrs. GREEN APPLE OFFICIAL ONLINE SHOP"
• Q.
  「MGA OFFICIAL STORE」に関するお問い合わせ先を教えてください
• Q.
  「韓国公演Official MERCH事後受注販売」に関するお問い合わせ先を教えてください
• Q.
  I was registered with the old "Ringo Jam" before it was renewed, do I need to cancel my membership?
• Q.
  Can you tell me about copyright?
• Q.
  What is the latest news about your artists?
• Q.
  Please tell me where to send fan letters and presents.
• Q.
  Regarding opinions and requests

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