frequently asked Questions
I can't log in even though the payment is complete.
◆ご注意◆
新規・引継ぎ登録を完了されていても、ログイン画面上部「旧「Ringo Jam」会員の方へ」の説明は消えません。
新規・引継ぎ登録を完了されている場合は、「ご登録のIDとパスワード」でログインを行ってください。
下記、【1】～【8】の内容をご確認ください。
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【1】入力ミス
Please check that you have not entered any capital letters, lowercase letters, half-width or full-width characters, or any unnecessary spaces (blanks).
Capital letters: MRS, G
Lowercase: mrs, g
Half-width: MRS, mrs, G, g, @, 123
Full-width: MRS, G, g, @, 123
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[2] When logging in with a Plus member ID
Please be sure to include the first alphabet "E".
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[3] When logging in with an email address
Your login ID is the email address you entered when you registered.
If you have multiple email addresses, try using one that you know well.example)
icloud.com, gmail.com
softbank.ne.jp, i.softbank.jp
ezweb.ne.jp, au.com
yahoo.co.jp, yahoo.ne.jp
<If you change your email address>
If you have not made any changes to your email address on your My Page, please enter the email address you used to register as a member.
Even if you are no longer able to receive emails due to a change in model, etc., your login ID will remain valid.
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[4] The password may be incorrect
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[4] The password may be incorrect
Please set a new password and try logging in again by clicking on [Forgot your password?] at the bottom of the login screen.
The password can be set to up to 12 alphanumeric characters.
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[5] If you are returned to the top page
If cookies are disabled in your browser, the site will not function properly.
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[6] Monthly membership plan users
Only those who have current monthly membership fees can log in.
Please check your billing statement to see if your monthly payments are continuing using your credit card or mobile carrier payment.
※ご請求が発生していない場合は退会済となります。ログインより、ログイン後、改めて会費決済をお願いいたします。
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[7] Annual membership plan users
If you have not paid the renewal fee within one year, your membership will be cancelled and you will need to join as a new member.
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* If the above doesn't solve the problem
Please contact us by email with the necessary information.
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【Customer Information】
・Full name (in kanji)
・Full name (kana)
・Nickname you set
・Date of birth (8 digits in the Gregorian calendar)
·Address
·Your phone number
[Payment Information]
・Course you registered for: [Month/Year]
・Membership fee payment method: [Credit card payment/Carrier payment/Convenience store payment]
・For credit card payments: [16-digit card number] *1
・For carrier payment: [Mobile company/payment information] *2
【detail】
I tried logging in
・Nickname you set
・Date of birth (8 digits in the Gregorian calendar)
·Address
·Your phone number
[Payment Information]
・Course you registered for: [Month/Year]
・Membership fee payment method: [Credit card payment/Carrier payment/Convenience store payment]
・For credit card payments: [16-digit card number] *1
・For carrier payment: [Mobile company/payment information] *2
【detail】
I tried logging in
·Membership number
・Plus member ID starting with E
·email address
・The password you entered (number of digits)
- The password you entered (first/last characters)
- The error message displayed
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・Plus member ID starting with E
·email address
・The password you entered (number of digits)
- The password you entered (first/last characters)
- The error message displayed
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*1: The information you provide will be deleted promptly after confirmation.
*2: Please refer to the following to check your payment number.
■For docomo: [12-digit payment number]
d Menu > My docomo > Log in > Enter your network PIN > Confirm your PIN > Usage charges > Check details > Related menu > Confirm your d Payment usage charges
■For au: [Continuous billing ID]
Log in from au ID TOP >au Easy Payment Menu>[List of Continuous Use Services]>"Continuous Billing ID"
*Please access the au ID site using a browser, not an app.
*We cannot investigate using the "payment information number" or "device phone number."
■ For SoftBank: [Order number]
Log in to My Softbank > [Menu] > "Fee and Payment Management" > [Consolidated Payments] > [Usage History] > [Check] for the item on this site
»[Annual membership course] If you are unable to log in, please contact us here
■For docomo: [12-digit payment number]
d Menu > My docomo > Log in > Enter your network PIN > Confirm your PIN > Usage charges > Check details > Related menu > Confirm your d Payment usage charges
■For au: [Continuous billing ID]
Log in from au ID TOP >au Easy Payment Menu>[List of Continuous Use Services]>"Continuous Billing ID"
*Please access the au ID site using a browser, not an app.
*We cannot investigate using the "payment information number" or "device phone number."
■ For SoftBank: [Order number]
Log in to My Softbank > [Menu] > "Fee and Payment Management" > [Consolidated Payments] > [Usage History] > [Check] for the item on this site
*Please note that we will not be able to reply if the required information is left blank.
Depending on your environment, the email with the above link may not launch.
In that case, please contact us using this [Inquiry Form].
*Please add [Inquiry about being unable to log in] at the beginning of the text.
Other Frequently Asked Questions
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Q.
[Annual fee course] Can I check or change the credit card information I registered?
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Q.
[Monthly Membership Course] Can I check or change the credit card information I registered?
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Q.
When you log in to the app, it will say "Not registered."
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Q.
What if my last name changes?
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Q.
I registered with the wrong date of birth and gender.
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Q.
Can you tell me more about the member benefits?
If the above does not resolve your issue, please contact us using the details below.