Help & Inquiries -Mrs. GREEN APPLE OFFICIAL SITE

Current most common inquiries

[Annual membership course] Membership card, early enrollment benefits, and transfer enrollment benefits

◆ Target

Those who have registered for the [Annual Membership Course]

*This does not apply to those with a monthly membership plan. You can check your registered plan on "MYPAGE."

*The "message card set (3 per member)" is only available to "Annual Membership Course" members who have transferred their membership from the former Ringo Jam.

* This offer is only available to those whose Join Date on the MEMBERSHIP CARD in MYPAGE is before 2024.02.28.

Those who joined after "2024.03.03" are not eligible for shipping because they are new members and not transfer members.

◆Shipping details

Please refer to the following.

■For those who join between Sunday, March 3, 2024 and Sunday, March 31, 2024

https://mrsgreenapple.com/news/detail/20309

■For those who join between Monday, April 1, 2024 and Tuesday, April 30, 2024

https://mrsgreenapple.com/news/detail/20375

◆About shipping destination

■Please register your address correctly without any abbreviations. Please also register the name of the building, condominium, apartment, etc. without any abbreviations.

■If you live in an apartment or condominium, please be sure to write your room number. If your residence is in separate buildings, please also include that number. (Example: Apartment building, room number.)

■If the recipient's name and the name on the nameplate are different, please register the name on the nameplate at the end of the address, such as "Mr./Ms. ●●."

*If you move, be sure to submit a "change of address notification" to your post office (available at your post office).

■If you wish to change your surname due to marriage or other reasons,please check [here].

◆About resending

If your item has not arrived or is defective, please contact us within the designated period using the reception form on the above page.

Once your application has been processed, we will check and inform you accordingly.

Please note that it will take some time to confirm your request. Please wait a little while until we contact you.

Other questions related to "Currently frequently asked questions"

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