Help & Inquiries -Mrs. GREEN APPLE OFFICIAL SITE

English

About logging in

I can't log in even though the payment is complete.

Please check the contents of [1] to [8] below.

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[1] Input error

Please check that you have not entered any capital letters, lowercase letters, half-width or full-width characters, or any unnecessary spaces (blanks).

Capital letters: MRS, G
Lowercase: mrs, g
Half-width: MRS, mrs, G, g, @, 123
Full-width: MRS, G, g, @, 123

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[2] When logging in with a Plus member ID

Please be sure to include the first alphabet "E".

※ Check your Plus member ID here

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[3] When logging in with an email address

Your login ID is the email address you entered when you registered.

If you have multiple email addresses, try using one that you know well.

example)
icloud.com, gmail.com
softbank.ne.jp, i.softbank.jp
ezweb.ne.jp, au.com
yahoo.co.jp, yahoo.ne.jp

<If you change your email address>
If you have not made any changes to your email address on your My Page, please enter the email address you used to register as a member.

Even if you are no longer able to receive emails due to a change in model, etc., your login ID will remain valid.

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[4] The password may be incorrect

Please set a new password and try logging in again by clicking on [Forgot your password?] at the bottom of the login screen.

The password can be set to up to 12 alphanumeric characters.

*If you do not receive the reset email, please make sure that your email settings allow you to receive emails from the "plusmember.jp" domain.

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[5] If you are returned to the top page

If cookies are disabled in your browser, the site will not function properly.

Be sure to enable the setting.

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[6] Monthly membership plan users

Only those who have current monthly membership fees can log in.

Please check your billing statement to see if your monthly payments are continuing using your credit card or mobile carrier payment.

*If you have not been charged, your membership has been cancelled. Please log in and pay your membership fee again.

*Please also read this.

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[7] Annual membership plan users

If you have not paid the renewal fee within one year, your membership will be cancelled and you will need to join as a new member.

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* If the above doesn't solve the problem
Please contact us by email with the necessary information.

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【Customer Information】
・Full name (in kanji)

・Full name (kana)
・Nickname you set
・Date of birth (8 digits in the Gregorian calendar)
·Address
·Your phone number

[Payment Information]
・Course you registered for: [Month/Year]
・Membership fee payment method: [Credit card payment/Carrier payment/Convenience store payment]
・For credit card payments: [16-digit card number] *1
・For carrier payment: [Mobile company/payment information] *2

【detail】
I tried logging in

·Membership number
・Plus member ID starting with E
·email address
・The password you entered (number of digits)
- The password you entered (first/last characters)
- The error message displayed
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*1: The information you provide will be deleted promptly after confirmation.

*2: Please refer to the following to check your payment number.

■For docomo: [12-digit payment number]
d Menu > My docomo > Log in > Enter your network PIN > Confirm your PIN > Usage charges > Check details > Related menu > Confirm your d Payment usage charges

■For au: [Continuous billing ID]
Log in from au ID TOP >au Easy Payment Menu>[List of Continuous Use Services]>"Continuous Billing ID"
*Please access the au ID site using a browser, not an app.
*We cannot investigate using the "payment information number" or "device phone number."

■ For SoftBank: [Order number]
Log in to My Softbank > [Menu] > "Fee and Payment Management" > [Consolidated Payments] > [Usage History] > [Check] for the item on this site

»[Annual membership course] If you are unable to log in, please contact us here

»[Monthly membership course] If you are unable to log in, please contact us here

*Please refrain from contacting us from an iCloud address, as many people do not receive our response emails.

*Please note that we will not be able to reply if the required information is left blank.

Depending on your environment, the email with the above link may not launch.

In that case, please contact us using this [Inquiry Form].

*Please add [Inquiry about being unable to log in] at the beginning of the text.