frequently asked Questions
"Privacy Policy" will be displayed.
<Note>When you delete cookies and cache, all login information to other sites will also be deleted. (= you will be logged out.)
We recommend that you make a note of your login ID and other details in advance as necessary.
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▼If you are using iPhone (Safari)
1. From the home screen, select "Settings" - "Safari"
2. Tap "Clear history and website data."
* Regarding the use of the recommended browser, the recommended browser for use with this site from an iPhone is "Safari."
If you are logged in from a different browser such as "Chrome", please try accessing/logging in from "Safari".
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▼If you are using Android (Chrome)
1. On your Android phone, open the Chrome app.
2.Tap the three dots in the top right corner of the screen.
3.Tap [History], then [Clear browsing data].
4. At the top,select a time period. To delete everything, select All Time.
5.Check the boxes next to "Cookies and site data" and "Cached images and files."
6.Tap Clear data.
Other Frequently Asked Questions
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Q.
Please tell me how to receive electronic tickets using the "Mrs. GREEN APPLE Official App"
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Q.
Can I change the delivery address from [Overseas] to [Within Japan]?
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Q.
[Monthly Membership Course] Can I check or change the credit card information I registered?
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Q.
When you log in to the app, it will say "Not registered."
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Q.
I can't log in even though the payment is complete.
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Q.
What if my last name changes?
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Q.
I registered with the wrong date of birth and gender.
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Q.
Can you tell me more about the member benefits?
If the above does not resolve your issue, please contact us using the details below.