frequently asked Questions
"Privacy Policy" will be displayed.
<Note> When you delete cookies and cache, all login information to other sites will also be deleted. (= you will be logged out.)
We recommend that you make a note of your login ID and other details in advance as necessary.
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▼If you are using iPhone (Safari)
1. From the home screen, select "Settings" - "Safari"
2. Tap "Clear history and website data."
* Regarding the use of the recommended browser, the recommended browser for use with this site from an iPhone is "Safari."
If you are logged in from a different browser such as "Chrome", please try accessing/logging in from "Safari".
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▼If you are using Android (Chrome)
1. On your Android phone, open the Chrome app.
2. Tap the three dots in the top right corner of the screen.
3. Tap [History], then [Clear browsing data].
4. At the top, select a time period. To delete everything, select All Time.
5. Check the boxes next to "Cookies and site data" and "Cached images and files."
6. Tap Clear data.
Other Frequently Asked Questions
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Q.
Please tell me how to receive electronic tickets using the "Mrs. GREEN APPLE Official App"
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Q.
Can I change the delivery address from [Overseas] to [Within Japan]?
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Q.
[Monthly Membership Course] Can I check or change the credit card information I registered?
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Q.
When you log in to the app, it will say "Not registered."
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Q.
I can't log in even though the payment is complete.
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Q.
What if my last name changes?
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Q.
I registered with the wrong date of birth and gender.
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Q.
Can you tell me more about the member benefits?
If the above does not resolve your issue, please contact us using the details below.