Current most common inquiries
MYPAGEで家族の情報が表示され、自分の情報でログインできません
If you use one smartphone to store both your own and your family's information, please be careful about your login status.
<For smartphones>
If you are logged in, the [Logout] option will be displayed at the bottom of the top page.
You can log out from there.
*Please check your currently logged in account information on "MYPAGE".
After logging out, please log in with the account information you wish to use.
※Please note※
If you are using the app, you cannot log out. Please also see below.
[FAQ: Both my parent and child are members of the fan club, but my child does not have a smartphone. Is there a way for my child to use the app?]
https://mrsgreenapple.com/faq/detail/236
Other questions related to "Currently frequently asked questions"
If the above does not resolve your issue, please contact us using the details below.