Changes to registered information
What if my last name changes?
Your registered name (surname) information cannot be changed from My Page.
Please contact us using the details below so we can make the changes after verifying your identity.
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＜Required information＞
・Your full name as registered (kanji/kana)
・Last name after change (Kanji/Kana)
- Date of birth (8 digits in the Gregorian calendar)
·prefectures
・Registered phone number
・Registered email address
・Plus member ID
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＜Request＞
Please refrain from contacting us from an iCloud address, as many people do not receive our response emails.
Please note that we will not be able to reply if the required information is left blank.
Depending on your environment, the email with the above link may not launch.
*Please add [Inquiry about name change] at the beginning of your email.
Please note that we cannot accept name changes that result in the account being held by a different person.
Please note that no changes are possible even for family members.
Other questions about "Changing registration information"
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Q.
Can I change the name on my registration?
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Q.
I registered with the wrong date of birth and gender.
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Q.
What should I do if my address or phone number changes?
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Q.
Can I change my registered email address?
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Q.
I cannot change my email address because the message "It is already in use" appears.
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Q.
Can I change my nickname?
If the above does not resolve your issue, please contact us using the details below.