Use of the Site and Content

[Android] I can't watch MOVIE.

You may not be able to use the service properly using in-app browsers such as the Yahoo! JAPAN app.
Please try using the standard browser (Google Chrome).

If you cannot view the video on Google Chrome, please check the following:

■ JavaScript settings
Please be sure to enable it.
Start Chrome > [:] (menu) in the upper right > Settings > Advanced Settings > Check "Enable JavaScript"
*Display may vary depending on the model, browser, and OS version.

■Cookie settings
Launch Chrome > [:] (menu) in the top right > Settings > Site settings > Check if cookies are enabled

■ Clear cache
Please try clearing your browser cache.
Also, if many other applications are running, please close them first.

■ Communication environment
Please play the file in an environment with good radio wave conditions, such as Wi-Fi.

■ Restart your device
Please turn off the power and then restart it.

■Other
Regarding viewing from Android smartphones,
When using Google Chrome on some devices, videos may not be played properly.
If you get an error, please try watching the video using a browser other than Google Chrome, such as Firefox.

Firefox browser
*You will be redirected to the Google Play page.

BACK

If the above does not resolve your issue, please contact us using the details below.

Contact for Opinions, Requests, and Violations

Contact Us