Use of the Site and Content
[Android] I can't watch MOVIE.
You may not be able to use the service properly using in-app browsers such as the Yahoo! JAPAN app.
Please try using the standard browser (Google Chrome).
If you cannot view the video on Google Chrome, please check the following:
■ JavaScript settings
Please be sure to enable it.
Start Chrome > [:] (menu) in the upper right > Settings > Advanced Settings > Check "Enable JavaScript"
*Display may vary depending on the model, browser, and OS version.
■Cookie settings
Launch Chrome > [:] (menu) in the top right > Settings > Site settings > Check if cookies are enabled
■ Clear cache
Please try clearing your browser cache.
Also, if many other applications are running, please close them first.
■ Communication environment
Please play the file in an environment with good radio wave conditions, such as Wi-Fi.
■ Restart your device
Please turn off the power and then restart it.
■Other
Regarding viewing from Android smartphones,
When using Google Chrome on some devices, videos may not be played properly.
If you get an error, please try watching the video using a browser other than Google Chrome, such as Firefox.
Firefox browser
*You will be redirected to the Google Play page.
Other questions regarding "Site Usage and Content"
-
Q.
Regarding the use of the video "Mrs. GREEN APPLE original sound source" and photos, videos, etc.
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Q.
What is the recommended environment?
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Q.
Suddenly I can no longer view the paid content page.
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Q.
Will the members-only content be translated?
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Q.
[iPhone] I can't watch MOVIE.
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Q.
The same image was displayed on "GACHA".
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Q.
[GACHA] Not saved to collection.
If the above does not resolve your issue, please contact us using the details below.