FAQ

• Q. Where can I direct inquiries regarding this tour?

  • Please check the contact information below before making an inquiry.
    
    <Inquiries regarding applications and application confirmations>
    Lawson Ticket Information
    https://faq.l-tike.com/
    
    *Please ensure that the inquiry is made by the applicant themselves.
    *Please configure your email settings to receive emails from "l-tike.com" and "ent.lawson.co.jp".
    *Please contact us via the "Inquiry Form" within the FAQ only if your issue cannot be resolved by referring to the information provided in the FAQ.
    
    <Inquiries regarding receiving electronic tickets>
    Ticketplus Customer Support (Weekdays 11:00 AM - 6:00 PM)
    *For frequently asked questions, please click here.
    *For information regarding photos ID, please click here.
    
    

    ---

    
    <Inquiries regarding each performance>
    Please check the "Schedule" section on this special website.

• Q. I don't know how to check my "My Page" for the early pre-sale ticket application for "Ringo Jam" annual members of "Lawson Ticket" and CD pre-order purchasers (*for annual members only).

  • To verify your registration, you will need to log in using the "GREEN CODE" and "Password" you used when you applied.
    Please have your "GREEN CODE" and "Password" ready before proceeding.
    
    "Lawson Ticket" OFFICIAL FAN CLUB "Ringo Jam" Annual Members + CD Pre-order Purchasers Only Early Pre-sale Ticket Application "My Page" is here

• Q. Can children who don't own a smartphone join the fan club?

  • If the registered member (child) does not own a smartphone or computer, a family member (parent or legal guardian) may complete the registration for Mrs. GREEN APPLE OFFICIAL FAN CLUB "Ringo Jam" using their device.
    In this case, an email address and phone number are required for registration.
    Please ensure that the membership is registered under the child’s own name.
    
    Please prepare a new email address and phone number, and be sure to check [here].

• Q. Can I change the information I have registered with the fan club?

  • You can update your information via the My Page of Mrs. GREEN APPLE OFFICIAL FAN CLUB "Ringo Jam".
    For further details, please be sure to check Here.
    
    <Information that can be updated via My Page> 
    ・Last name
    ・Email address
    ・Address
    ・Phone number
    ・Nickname
    
    <Information that cannot be changed by users>
    ・First Name
    ・Date of birth
    ・Gender
    

Regarding the CD with the ticket pre-sale benefit

• Q. Where can I buy the CD that comes with the ticket pre-sale benefit for "SHADOWS"?

  • Please purchase from the website below.
    https://lnk.to/MGA_6th_Album_fc
    
    You can also purchase items from Mrs. GREEN APPLE OFFICIAL STORE homepage, but please note that some items may not include the pre-sale benefit.
    

• Q. Can non-Ringo Jam members purchase the CD that comes with the ticket pre-sale benefit for "SHADOWS"?

  • Only Ringo Jam members can purchase the CD with the "SHADOWS" ticket pre-sale bonus.
    Please purchase again after joining Ringo Jam.
    
    Click hereto register new members

• Q. I accidentally purchased a CD from Mrs. GREEN APPLE OFFICIAL STORE that does not include the ticket pre-sale benefit. Can I cancel the order?

  • If you mistakenly purchased a ticket thinking it included a ticket pre-sale benefit, we will accept cancellations and refunds.
    Customers who have made a purchase will receive an email from Mrs. GREEN APPLE OFFICIAL STORE. If you wish to cancel your order, please follow the instructions in the email.
    
    [Cancellation acceptance deadline]
    Until 18:00 on Wednesday, June 24, 2026
    *Please note that we will not be able to process applications after the application period has ended.

• Q. I accidentally purchased a CD from an online shop or CD shop other than Mrs. GREEN APPLE OFFICIAL STORE that did not include the ticket pre-sale benefit. Can I cancel the order?

  • If you mistakenly pre-ordered the item from another online shop or CD shop that offered the ticket pre-sale benefit, we will accept cancellations and refunds. Please contact the respective online shop or CD shop where you made your pre-order.
    
    [Cancellation acceptance deadline]
    Until 18:00 on Wednesday, June 24, 2026
    *Please note that we will not be able to process applications after the application period has ended.

• Q. I pre-ordered multiple copies of the "SHADOWS" CD with the ticket pre-sale benefit. Can I use multiple "GREEN CODE" cards by myself?

  • You can use multiple "GREEN CODEs" to apply for ticket pre-sale to "SHADOWS".
    With one "GREEN CODE," you can apply for multiple performances in a single application. You can apply for as many performances as you have "GREEN CODEs."

• Q. Is it okay to buy CDs that grant ticket pre-sale for "SHADOWS" for my child as well?

  • No problem.
    You will need to enter the "GREEN CODE" when applying for tickets.

About tickets and applications

• Q. Is it possible to apply for multiple performances with one "GREEN CODE" ticket?

  • With one "GREEN CODE" and a "password" for ticket pre-sale, you can apply for multiple performances per person.

• Q. If I apply for multiple tickets, will I need a "GREEN CODE" for each person?

  • Each person requires one "GREEN CODE".
    Furthermore, both the applicant and accompanying guest must be fan club members.

• Q. How can I obtain the password for the ticket pre-sale?

  • For each product you pre-ordered, you will receive one "GREEN CODE" and one "Password" for ticket pre-sale.
    Your "GREEN CODE" and the "Password" for ticket pre-sale will be provided on the order details page of Mrs. GREEN APPLE OFFICIAL STORE My Page at the designated notification date and time.

• Q. If I join the fan club now, will I be able to apply for the fan club member pre-sale?

  • If you join during the fan club pre-sale application period, you will be eligible to apply for the fan club pre-sale after joining Mrs. GREEN APPLE OFFICIAL FAN CLUB "Ringo Jam".
    Please carefully review the application periods and conditions for each pre-sale on this page before applying.
    
    Click here for new membership page
    Click herefor important notes

• Q. Is it possible for children (minors) to apply and attend on their own?

  • Yes, both application and attendance are permitted.
    When applying, please be sure to use your child’s name.
    
    Please note that if minors attend on their own, we cannot be held responsible for any issues that may occur inside or outside the venue.
    Be sure to consult with a parent or guardian before attending.
    
    *We cannot accept name changes after registration is complete, even for family members.
    *Children under the age of 3 are not permitted entry.

• Q. Can I switch the applicant and the accompanying guest when applying?

  • For the same performance, you cannot apply by switching the applicant and accompanying guest using the same "GREEN CODE".
    If it's a different performance, you can use the same "GREEN CODE" to switch your application.
    However, you can only apply once per performance using the same "GREEN CODE".
    
    ▼Example:
    [September 30 (Wed) Kagawa Performance] 1st Application: Representative (Person A) + Accompanying guest (Person B) → OK
    [September 30 (Wed) Kagawa Performance] 2nd Application: Representative (Person B) + Accompanying guest (Person A) → NG
    [October 1 (Thu) Kagawa Performance] 3rd Application: Representative (Person B) + Accompanying guest (Person A) → OK
    
    
    Furthermore, it is possible for the applicant and accompanying guest to each use different "GREEN CODEs" to apply for the same performance (e.g., the September 30 Kagawa performance).
    However, you cannot be selected more than once.

• Q. Please tell me about wheelchair areas, universal access areas, and caregivers.

  • Visitors using wheelchairs or those with disabilities can view the performance from the universal area.
    If you wish to participate, please contact the respective performance's inquiry desk after your ticket has been selected and payment has been received.
    *Please note that caregivers also require a ticket.
    *Pets are not allowed inside the venue. However, assistance dogs such as guide dogs are permitted. If you are bringing an assistance dog, please contact the respective performance's contact person in advance so that we can assist you more smoothly.
    
    <Inquiries regarding each performance>
    Please check the "Schedule" section on this special website.