Mrs. GREEN APPLE

We would like to inform you about the transfer of your current Ringo Jam membership information in conjunction with our full reopening at 12:00 on Sunday, March 3, 2024.
Please be sure to read to the end.


Regarding the transfer of membership information currently registered with "Ringo Jam"
<Items carried over to the new "Ringo Jam">
·Membership number
・Membership date (duration)

<Those to be handed over>
As of 23:59 on Wednesday, February 28, 2024 Current "Ringo Jam" paid members

<Information required for transfer>
·email address
- Date of birth (8 digits)
For example, if you were born on June 9, 2003, enter "20030609."

* As of Wednesday, February 28th Now "Ringo Jam" My page The above two pieces of information you registered will be required when you log in for the first time.
Please be sure to take notes or screenshots of the information yourself.
*Please make sure to check that the information you have currently registered is correct by Wednesday, February 28th.
*Please note that if you change the email address registered to your My Page after Thursday, February 29th, you will not be able to log in to the new "Ringo Jam" for the first time, and you will not be able to transfer your membership information (membership number and joining date).


▼If there is an error in the "date of birth" you registered
You cannot change your "Date of Birth" yourself.
Even if you have registered incorrectly, you can still transfer your information.
Please enter the 8-digit "date of birth" you registered on your My Page when logging in for the first time.

Once the transfer is complete, you will be able to change your "Date of Birth" in the new "Ringo Jam".
Please contact us via the FAQ page below from 12:00 on Sunday, March 3rd.
»I was able to transfer my information, but there was an error in my date of birth and I would like to correct it.


In addition, February 29th (Thursday) On February 28th (Wednesday), we will send an email with your membership number, date of birth, and date of joining to the email address you currently registered with Ringo Jam. Please make sure to check that the email address and date of birth you used to receive this email are the correct information required for the transfer.
Emails will be sent from the domain below, so if you have restrictions on receiving emails, please make sure to change your settings in advance so that you can receive emails.
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Sender domain: "mrsgreenapple.com"
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▼If you don't receive an email
Even if you don't receive an email, you can still transfer your account.
Upon taking over, the current "Ringo Jam"My pagePlease be sure to keep a record of the information you register in your account by taking notes or taking screenshots.


<Deadline for changing your current "Ringo Jam" registration information>
Until 23:59 on Wednesday, February 28, 2024

* If there are any changes to your registration information, please make the changes by the due date. My page Please update your information under "Mrs. GREEN APPLE ID Registration Information."
*You will be able to view and change your registration information until 23:59 on Sunday, March 31, 2024, when the current "Ringo Jam" service ends. The transfer will be based on the information as of Wednesday, February 28, 2024, so please refrain from changing your information after Thursday, February 29.
*Please note that if you change the email address registered to your My Page after Thursday, February 29th, you will not be able to log in to the new "Ringo Jam" for the first time, and you will not be able to transfer your membership information (membership number and joining date).


Regarding payment of the current "Ringo Jam" monthly membership fee 
Automatic renewal of monthly membership fees will be discontinued on Wednesday, February 28, 2024.
There is no need for you to take any action yourself.

*All payment methods are eligible. (dPayment, au Easy Payment, SoftBank One-Stop Payment, Y! Mobile One-Stop Payment, credit card payment)
*If you are a paid member as of 23:59 on Wednesday, February 28, 2024, you can view current "Ringo Jam" member-only content for free until 23:59 on Sunday, March 31, 2024.
However, there are no plans to distribute new content during the free period.


◆About procedures for the new "Ringo Jam"
<How to transfer your membership number and joining date (continuation period)>
Details on how to transfer to the new Ringo Jam will be provided when we fully reopen at 12:00 noon on Sunday, March 3, 2024.

*Please note that we will not be able to respond to any inquiries regarding the transfer method if they are received before Sunday, March 3rd.
*This information will serve as the answer to all inquiries we have received so far regarding the transfer method.
We appreciate your understanding.

<Transfer Period>
From 12:00 on Sunday, March 3, 2024 to 23:59 on Sunday, June 30, 2024
*Please note that you will not be able to transfer your account after 00:00 on Monday, July 1, 2024.


[Notes] *Please be sure to read. 
☑ When applying for the new Ringo Jam, you must guarantee that you are a current Ringo Jam member and that the [email address] and [date of birth (8 digits)] you enter are the same as the [email address] and [date of birth (8 digits)] registered with your current Ringo Jam.

☑ The applicant agrees that the applicant's current "Ringo Jam" membership information held by Universal Music LLC, a joint user of the current "Ringo Jam" membership information, will be used for the purpose of verifying the current "Ringo Jam" membership number and "membership date (continuation period)" and comparing it with the information entered by the applicant in order to transfer it to the new "Ringo Jam."


Frequently asked questions
Please see the FAQ regarding this issue here.
https://new.mrsgreenapple.com/faq/


◆Inquiries
If the problem persists after viewing the Help, please contact customer support at the address listed below.
https://secure.plusmember.jp/mga/1/contact/?faq=75&lang=ja