Apology for "Illustration iPhone Case"
We would like to inform you that the "Illustration iPhone Case" 12/12 Pro size, which was sold as an official item for the "Mrs. GREEN APPLE Zepp Tour 2022 Zenjin Mito and Reliance - Recitation Edition", was sold as being compatible with both the iPhone 12 and 12 Pro, but we have discovered a design defect in the case that causes problems with taking photos when attached to the 12 Pro. We sincerely apologize to our customers.
Applicable product: "Illustration iPhone Case" 12/12 Pro
Issue details: When attached to the iPhone 12 Pro, part of the case covers the light and ultra-wide-angle camera lens, causing the light to be blocked or the case to appear in the photo.
Solution: We are currently preparing new cases specifically for the iPhone 12 Pro. We will provide information on how to exchange or purchase an iPhone 12 Pro for those who have already purchased one or are planning to purchase one.
Please check the following and proceed with the procedure.
① Customers who purchased tickets for the four shows on November 9th and 10th at KT Zepp Yokohama, and November 14th and 15th at Zepp Haneda
Please apply using the "NARABUZZ Inquiry Form" below.
Please contact us by stating "I would like to exchange my Mrs. GREEN APPLE iPhone Case 12 Pro" in the inquiry details section and providing the necessary information below.
We will inform you of the address to return the product, so please confirm this address and then send the product back to us with postage due.
"I would like to exchange my Mrs. GREEN APPLE iPhone Case 12 Pro."
name:
Delivery address:
telephone number:
NARABUZZ Order Number: (NARABUZZ orders only)
Purchase date and venue name:
[Delivery of replacement items]
Deliveries will be made sequentially from Tuesday, December 6, 2022.
[Application period]
Entries submitted via the "NARABUZZ Inquiry Form" will be accepted by 23:59 on Saturday, December 31, 2022.
② Customers who plan to purchase tickets for the four shows on November 21st and 22nd at Zepp Nagoya, and November 29th and 30th at Zepp Sapporo
A: If you have already purchased from NARABUZZ
On the day of the show, please let us know that you would like an iPhone 12 Pro case at the NARABUZZ pick-up counter. We will deliver it to your registered address at a later date, free of charge.
B: If you wish to purchase at the "venue counter"
On the day of the performance, please let us know at the "Same-day Sales" counter that you would like an iPhone 12 Pro case.
We will ask you for your preferred shipping address and deliver it to you free of charge at a later date.
Please pay for the product at the counter on the day. Please note that the number of products is limited, so we will stop accepting orders once the maximum number for each day is reached.
[About product delivery]
Deliveries will be made sequentially from Tuesday, December 6, 2022.
At the venue sales starting from the Zepp Osaka Bayside concert on Tuesday, December 6th, cases for the iPhone 12 and iPhone 12 Pro will be available for sale.
In addition, cases for the iPhone 12 and iPhone 12 Pro will be available for sale through online sales, scheduled to begin around the end of November.
We will prepare a sufficient number of items so that as many people as possible can purchase them, but there is a possibility that they may sell out. Depending on the sales situation, we may consider accepting online orders after the tour ends, so we ask for your understanding.
We deeply apologize to customers who have already purchased tickets, and to customers who are planning to purchase tickets for the four shows on November 21st and 22nd at Zepp Nagoya, and November 29th and 30th at Zepp Sapporo, for any inconvenience caused.