About the points program "Ringo Jam Club"
When will points be awarded?
A. Points are not reflected immediately.
The timing of grant is as follows:
・Membership points: Awarded on the day of registration
・Continuation points: Awarded sequentially until the 3rd of each month
・Birthday points: Awarded on the 1st of your birthday month
・App launch points: Awarded within 10 days
・Content viewing points: Awarded within 10 days
・Live streaming viewing points: Awarded within 10 days
・Live venue check-in points: Awarded within 10 days
*Points may be awarded 1-2 days late depending on the system status.
Other questions about the "Ringo Jam Club" points program
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Q.
Do points have an expiration date?
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Q.
Where can I check the status of my points?
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Q.
Please tell me about the stages of the points program.
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Q.
I wasn't awarded birthday points on my birthday. When will they be awarded?
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Q.
If I change from a monthly membership plan to an annual membership plan, will my points be carried over?
If the above does not resolve your issue, please contact us using the details below.