About the points program "Ringo Jam Club"
I am not receiving any points. When will the points be credited?
Points are not reflected immediately. The timing of points being awarded is as follows:
・Membership points: Awarded on the day of registration
・Continuation points: Awarded sequentially until the 3rd of each month
・Birthday points: Awarded on the 1st of your birthday month
・App launch points: Awarded within 10 days
・Content viewing points: Awarded within 10 days
・Live streaming viewing points: Awarded within 10 days
・Live venue check-in points: Awarded within 10 days
*Points may be awarded 1-2 days late depending on the system status.
Other questions about the "Ringo Jam Club" points program
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Do points have an expiration date?
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Where can I check the status of my points?
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When does the stage go up?
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How many members are there at each stage?
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I joined the month after my birthday, will I still receive points?
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My birthday was before the points program started, so I won't be able to receive points?
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If I change my membership plan from a monthly to an annual plan, will my points be carried over?
If the above does not resolve your issue, please contact us using the details below.