Guide

Electronic Ticket Guide

Mrs. GREEN APPLE Official App

How to use electronic tickets

FAQ

Regarding login

I receive the message, "This phone number has already been authenticated with another ID," and I cannot log in.

It is possible that the customer has multiple accounts.
Your phone number may be linked to a Plus member ID created with a different email address in the past. If you do not recall registering with a different email address, please check below.

If you do not recognize the ID

The message says, "The email address you sent to is already registered with your Plus member ID," but I don't know my password.

Please reset your password using the link below.

Reset Password

Regarding electronic ticket issuance (collection)

I receive the message, "This smartphone's phone number does not match the phone number specified during registration," and I am unable to receive my ticket.

Please contact us using the link below, explaining why your smartphone phone number differs from the phone number you used when applying.

The automatic pickup notification pop-up does not appear.

If your ticket does not have a pickup number included in the pickup confirmation email, and a pop-up is not appearing in the app, it is possible that you are logged into the app with a different Plus member ID than the one you used when applying.
Please verify that the ID you used when applying is the same as the ID you are currently using to log in to the app.

① If you are logged into the app with a different Plus member ID than the one used during registration.
Please delete (unsubscribe from) the ID you are currently logged in with on your TicketPlus My Page.
Please reinstall the app and log in again with the correct ID.

② If the Plus member ID used during application and the ID used to log in to the app are the same and there is no mistake, or if you are unable to unsubscribe from the ID used to log in to the app.
We apologize for the inconvenience, but please contact us using the information below.

I don't know the receipt number (exchange number).

Ticketpla will send you an email to the email address you registered with the ticket agency (Ticket Pia, eplus, Lawson Ticket, etc.) from which you purchased your ticket.
If you are unable to receive the email, please contact us using the information below.

I'm not sure if the ticket was issued (received) correctly.: If your ticket is displayed in the ticket list as shown below, then the ticket issuance (receipt) process is complete.

Regarding distribution

The electronic ticket cannot be distributed. (The "Share Ticket" option is not displayed on the ticket screen.): The following are possible causes:

1. Not during the ticket distribution period

2. The performance is one where tickets cannot be redistributed.
*Not a distribution format, Performances where the applicant and accompanying person must each receive their own tickets. We also have that.

3. The ticket is distributed.
*Tickets received through distribution cannot be redistributed to others.

Please check the ticket distribution details once again on the ticket application page, purchase page, or the email notifying you when your tickets become available.

I stopped the distribution process midway, but it still displays "[Sending tickets...]" and the distribution is not complete.: Please follow the instructions on this website to cancel the ticket distribution yourself, and then try the distribution process again.

I am unable to receive the ticket using the provided URL.: If you are unable to receive your ticket, the following may be the reason.

1. Your companion may have already received their ticket. First, please have your companion try closing and reopening the app, or refreshing the page, to see if they have received their distributed ticket correctly.

2. In some cases, the ticket distribution process may not have worked correctly due to communication issues or other reasons. We apologize for the inconvenience, but please have the accompanying person receiving the distributed ticket launch the app, display the ticket list screen, and then try the distribution URL sent by the applicant again.

3. Your companion may have opened the ticket redemption page using the in-app browser of LINE or email. Please try opening it in a regular browser such as Safari or Google Chrome and attempt to redeem the ticket.

4. The accompanying person receiving the distributed ticket has not downloaded or logged into the app.

5. The receiving URL has expired.

6. I have already received a ticket that was distributed to someone else.

Please note that in the above cases, you will not be able to receive the item.

Can the tickets of applicants be distributed?

Depending on the performance, the applicant's ticket (first ticket) cannot be distributed. If you are unable to attend the performance, please use Ticket Trade.

*For some performances, the applicant's ticket may also be distributed. In such cases, the first ticket will also be selectable as a ticket to be distributed. If the first ticket cannot be selected, it means that the applicant's ticket (first ticket) cannot be distributed for that performance.

Ticket Trade

If the above does not resolve the issue,
Please check here.

Go to Help

Guide

Mrs. GREEN APPLE Official App

How to use electronic tickets

I got my ticket through the app on the day of the performance.You can enter with an electronic ticket.

Electronic ticket issuance process

Download the app

1. Download the official Mrs. GREEN APPLE app and log in.

2. Verify your phone number.

3. Enter the verification code received via SMS.

4. Login complete

1. Download the official Mrs. GREEN APPLE app and register as a new member.

2. Enter your email address

3. Check your email for the URL to register as a member.

4. Register your password and membership information.

5. Launch the app and proceed to phone number verification.

6. Verify your mobile phone number.

7. Enter the verification code received via SMS.

8. Membership registration and login complete.

Ticket issuance (collection)

1. Issue your ticket. If the target ticket (like the one in the image above) is displayed, the ticket issuance is complete.

2. Check your ticket issuance confirmation email.

3. Receive your ticket

4. Electronic ticket issuance complete.

1. Issue your ticket. Please proceed with the ticket issuance process so that the target ticket (a ticket like the one in the image above) is displayed.

2. Check your ticket issuance confirmation email.

3. Tap the [Receive] button.

4. Enter the various numbers for receiving the item.

5. Electronic ticket issuance complete.

Admission on the day of the performance

1. Launch the app and display the ticket.

2. Present the entry check screen.

3. Easy entry with a stamp.

1. Launch the app and display the ticket.

2. Present the entry check screen.

3. Easy entry with a swipe to tear off your ticket.

For performances that require distribution,Always in advancePlease complete the distribution process.

Ticket distribution process

Distribution to accompanying persons

1. Launch the official Mrs. GREEN APPLE app and display your ticket.

2. Tap [Give]

3. Select the tickets to be given and the method of delivery.

4. Wait for your companion to receive their ticket.

5. Distribution completed

Receiving distributed tickets

1. Download the official Mrs. GREEN APPLE app and log in.

2. Login complete

3. Access the redemption page.

4. Tap "Receive Ticket"

5. Electronic ticket received.

Distribution Cancellation / Distribution Return

​Cancellation from the applicant's screen

​Cancel from your companion's screen

FAQ

I got my ticket through the app on the day of the performance.
You can enter with an electronic ticket.

For performances that require distribution,
Always in advance
Please complete the distribution process.

Cancellation from the applicant's screen

Cancel from your companion's screen