Please contact the appropriate inquiry desk below.

＜Ticket application / application status inquiries＞
Ticket Pia
pia_info@linkst.jp（Mon–Fri 10:00–18:00 (Closed on weekends and public holidays) ）

※Please include “ZENJIN MITO TO IM/MUTABLE ~Interlude~ Inquiry” in the subject line, and be sure to provide your question, name, phone number, and the name of the presale you applied for in the body of the email.
※We are unable to respond to inquiries regarding application results or lottery methods. Emails without specific questions may not receive a reply.

＜Inquiries regarding electronic tickets＞
Ticket Plaza Customer Support （Weekdays 11:00–18:00）
※※Click ≪here≫  for FAQs
※Click  ≪ here≫ for photo ID requirements

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＜Event inquiries＞
▼ Yanmar Stadium Nagai performance
Kyodo Information
（0570-200-888 / 12:00–17:00 (Closed on Saturdays, Sundays, and public holidays) ）

▼ MUFG Stadium (Japan National Stadium) performance
SOGO TOKYO
03-3405-9999 / Mon–Sat 12:00–13:00 / 16:00–19:00 (Closed on Sundays and public holidays)

If the registered member (child) does not own a smartphone or computer, a family member (parent or legal guardian) may complete the registration for Mrs. GREEN APPLE OFFICIAL FAN CLUB "Ringo Jam" using their device.
In this case, an email address and phone number are required for registration.
Please ensure that the membership is registered under the child’s own name.

Please prepare a new email address and phone number, and be sure to check this page.

You can update your information via the My Page of Mrs. GREEN APPLE OFFICIAL FAN CLUB "Ringo Jam".
For more details, please be sure to check Here.

<Information that can be updated via My Page> 
・Last name
·Email address
·Address
・Phone number
·Nickname

<Information that cannot be changed by users>
·Name
·Date of birth
·Gender

Tickets cannot be transferred or traded, even to family members.
As stated on the application screen, tickets may only be used by the member who registered at the time of application.
*If we are unable to verify your identity on the day of the performance, you may be refused entry.
*Please note that in such cases, ticket fees and any associated service charges will not be refunded.

Information regarding the official ticket trade system will be provided on the website below.
<Ticket Trade Site>
https://trade.tixplus.jp/artists/tour/14102

▼ Ticket Trade User Guide
https://trade.tixplus.jp/guide
▼ Ticket Trade Support / Contact
https://trade.tixplus.jp/help

If you join during the fan club pre-sale application period, you will be eligible to apply for the fan club pre-sale after joining Mrs. GREEN APPLE OFFICIAL FAN CLUB "Ringo Jam".
Please carefully review the application periods and conditions for each pre-sale on this page before applying.

New Membership Page Here
Important Notes Here

Yes, both application and attendance are permitted.
When applying, please be sure to use your child’s name.

Please note that if minors attend on their own, we cannot be held responsible for any issues that may occur inside or outside the venue.
Be sure to consult with a parent or guardian before attending.

*Name changes after the application has been completed are not permitted, even for family members.
*Children under the age of 3 are not permitted entry.

No, this is not permitted.
Any applications in which the applicant and companion are swapped for the same performance will be considered invalid.

Each member may apply once per performance (applications for multiple performances are allowed).
If you wish to apply for multiple performances, please submit a separate application for each performance.

▼ Examples of invalid applications
Applicant A and Companion A are the same person. Applicant B and Companion B are the same person.
・Application with Applicant (Primary Applicant) A + Companion B
・Application with Applicant (Primary Applicant) B + Companion A

*If multiple applications are submitted for the same performance, only the most recent application will be considered valid.
If you need to make changes, please resubmit your application for the relevant performance from the beginning.

Tickets will be available on the "Mrs. GREEN APPLE Official App" approximately two weeks before each performance (scheduled), and seat information will be displayed approximately three days before each performance (scheduled).
Tickets can only be received on the device with the smartphone phone number registered at the time of application.

You will be notified by email once ticket issuance begins.
<Inquiries regarding electronic ticket receipt> Ticketpla Customer Support (Weekdays 11:00–18:00) 
<Inquiries regarding receiving electronic tickets>
Ticket Plaza Customer Support (Weekdays 11:00-18:00)
*Frequently Asked Questions: Here​
*Regarding face photo registration: Here​


※Note
If your seat information is not displayed, please try refreshing the ticket list by swiping down within the app.

About the "Mrs. GREEN APPLE Official App" Here

Guests using wheelchairs or those with mobility needs may view the performance from the designated accessible (universal access) area.
If you wish to use this area, please contact the inquiry desk for your performance after your ticket has been confirmed and payment has been completed.
*Please note that caregivers are also required to have a valid ticket.
*Pets are not permitted. However, service animals such as guide dogs are allowed. If you plan to attend with a service animal, we kindly ask that you contact the inquiry desk for your performance in advance so we can assist you smoothly.

＜Inquiries for each performance＞
▼ Yanmar Stadium Nagai Performance
Kyodo Information
0570-200-888 (12:00–17:00 *Closed on weekends and public holidays)

▼ MUFG Stadium (National Stadium) Performance
SOGO TOKYO
03-3405-9999 (Mon–Sat 12:00–13:00 / 16:00–19:00 *Closed on Sundays and public holidays)