Thank you for your continued support of the Mrs. GREEN APPLE OFFICIAL FAN CLUB “Ringo Jam”.

The timing for the delivery of benefits for members who joined the 'Annual Fee Course' in February 2025 has been decided.

Due to an exceptionally high number of new membership applications, delivery is currently taking longer than usual.
We sincerely apologize for any inconvenience this may cause and kindly ask for your patience while we prepare and ship your membership card.

◆Shipping Date
Starting from Saturday, April 19, 2025, in order

◆ Items to Be Shipped
Membership card

◆ Eligible Members

For those living in Japan
Members who join the "Annual Fee Course" from February 1, 2025 (Saturday) to February 28, 2025 (Friday)

<For members residing outside Japan>

Members who join the 'Annual Fee Course' and wish to receive benefits from February 1, 2025 (Saturday) to February 28, 2025 (Friday)

◆ Shipping Address

To the address registered on "MY PAGE" as of Wednesday, March 5, 2025

◆ Delivery Method
＜For members residing in Japan＞

・Items will be delivered via regular mail.

Depending on traffic conditions and your area of residence, delivery may take more than 1 week.

For members residing outside Japan
・Items will be delivered via international mail.

Depending on traffic conditions and your area of residence, delivery may take more than 1 month.

◆Inquiries About Non-Receipt of Membership Card
Please make inquiries regarding the non-receipt of benefits during the period below.

Please be sure to check the following before submitting an inquiry:

・As for resendingYou have applied.At the time it will be sent to the address registered onMY PAGE, so please check once again to ensure that your current address matches the registered information, as there may be errors or changes in residence.

If you wish to change your registered address, please update it to the correct address by going to "MY PAGE" > "Check/Change Member Information" and then submit your application.
Please note that any resending due to address errors will be charged to the sender, so we appreciate your understanding in advance.

<For members residing in Japan>

Please submit your request using the form below.

[Inquiry Period]

From Saturday, May 10, 2025, 10:00 AM to Friday, May 16, 2025, 11:59 PM.

>>Click here for undelivered application forms

*The form will only be accessible during the application period.

<For members residing outside Japan>

Please contact us using the link below.

[Inquiry Period]

From May 17, 2025 (Saturday) 10:00 to May 23, 2025 (Friday) 23:59.

When submitting your inquiry, please select “Other” as the inquiry category and enter “Membership card not received” in the message field.

Click here to inquire about non-delivery

◆ Inquiries Regarding Defective Items

Please attach a photo so that we can see the defective part of the bonus and contact us via the details page below.

*Please note that packaging materials are not considered part of the benefit and are not eligible for replacement.

>>Click here for details on the application process