Thank you for always using Mrs. GREEN APPLE OFFICIAL FAN CLUB "Ringo Jam".

The timing for the delivery of benefits for members who joined the 'Annual Fee Course' in February 2025 has been decided.

We are currently receiving a large number of new membership applications, and it is taking longer than usual to deliver.
We sincerely apologize for the inconvenience and kindly ask for your patience until your items arrive.

◆Shipping Date
Starting from Saturday, April 19, 2025, in order

◆ Shipment
Membership card

◆Members eligible for shipping

For those living in Japan
Members who join the "Annual Fee Course" from February 1, 2025 (Saturday) to February 28, 2025 (Friday)

<People living outside Japan>

Members who join the 'Annual Fee Course' and wish to receive benefits from February 1, 2025 (Saturday) to February 28, 2025 (Friday)

◆Shipping address

To the address registered on "MY PAGE" as of Wednesday, March 5, 2025

◆Delivery Method
＜For residents living in Japan＞

・Delivery will be by regular mail.

Depending on traffic conditions and your area of residence, delivery may take more than 1 week.

For those living outside Japan
・Delivery will be made via international mail.

Depending on traffic conditions and your area of residence, delivery may take more than 1 month.

◆Inquiries About Non-Receipt of Membership Card
Please make inquiries regarding the non-receipt of benefits during the period below.

*Please be sure to check this before applying*

・As for resendingYou have applied.At the time it will be sent to the address registered onMY PAGE, so please check once again to ensure that your current address matches the registered information, as there may be errors or changes in residence.

If you wish to change your registered address, please update it to the correct address by going to "MY PAGE" > "Check/Change Member Information" and then submit your application.
Please note that any resending due to address errors will be charged to the sender, so we appreciate your understanding in advance.

<For those living in Japan>

Please apply using the form below.

[Application period]

From Saturday, May 10, 2025, 10:00 AM to Friday, May 16, 2025, 11:59 PM.

>>Click here for undelivered application forms

*The application form can only be accessed during the application period.

<People living outside Japan>

Please contact us from below.

[Application period]

From May 17, 2025 (Saturday) 10:00 to May 23, 2025 (Friday) 23:59.

Please select 'Other' for the inquiry type and enter 'Membership card not received' when contacting us.

For inquiries about non-arrival, please contact us here.

◆ Regarding inquiries about defects

Please attach a photo so that we can see the defective part of the bonus and contact us via the details page below.

*The exterior is not a bonus and cannot be exchanged.

>>Click here for details on application