Thank you for your continued support of the Mrs. GREEN APPLE OFFICIAL FAN CLUB “Ringo Jam”.

2025年5月に「年会費コース」にご入会いただいた会員さま向けの、特典「会員証」に関するお知らせです。

Due to an exceptionally high number of new membership applications, delivery is currently taking longer than usual.
We sincerely apologize for any inconvenience this may cause and kindly ask for your patience while we prepare and ship your membership card.

◆発送時期
2025年7月28日(月)より順次

◆ Items to Be Shipped
Membership card

◆ Eligible Members

＜日本国内にお住まいの方＞
2025年5月1日(木)～2025年5月31日(土)に「年会費コース」にご入会いただいた会員さま

<For members residing outside Japan>

2025年5月1日(木)～2025年5月31日(土)に「年会費コース」かつ「特典の発送をご希望」でご入会いただいた会員さま

◆ Shipping Address

2025年6月5日(木)時点で「MY PAGE」にご登録のご住所宛

◆ Delivery Method
＜For members residing in Japan＞

・Items will be delivered via regular mail.

Depending on traffic conditions and your area of residence, delivery may take more than 1 week.

For members residing outside Japan
・Items will be delivered via international mail.

Depending on traffic conditions and your area of residence, delivery may take more than 1 month.

◆Inquiries About Non-Receipt of Membership Card
Please make inquiries regarding the non-receipt of benefits during the period below.

Please be sure to check the following before submitting an inquiry:

・As for resendingYou have applied.At the time it will be sent to the address registered onMY PAGE, so please check once again to ensure that your current address matches the registered information, as there may be errors or changes in residence.

If you wish to change your registered address, please update it to the correct address by going to "MY PAGE" > "Check/Change Member Information" and then submit your application.
Please note that any resending due to address errors will be charged to the sender, so we appreciate your understanding in advance.

<For members residing in Japan>

Please submit your request using the form below.

[Inquiry Period]

2025年8月11日(月・祝)10:00～2025年8月15日(金)23:59まで

>>Click here for undelivered application forms

*The form will only be accessible during the application period.

<For members residing outside Japan>

Please contact us using the link below.

[Inquiry Period]

2025年8月16日(土)10:00～2025年8月20日(水)23:59まで

When submitting your inquiry, please select “Other” as the inquiry category and enter “Membership card not received” in the message field.

Click here to inquire about non-delivery

◆ Inquiries Regarding Defective Items

Please attach a photo so that we can see the defective part of the bonus and contact us via the details page below.

*Please note that packaging materials are not considered part of the benefit and are not eligible for replacement.

>>Click here for details on the application process