Thank you for your continued support of the Mrs. GREEN APPLE OFFICIAL FAN CLUB “Ringo Jam”.

2025年9月に「年会費コース」にご入会いただいた会員さま向けの、特典「会員証」に関するお知らせです。

Due to an exceptionally high number of new membership applications, delivery is currently taking longer than usual.
We sincerely apologize for any inconvenience this may cause and kindly ask for your patience while we prepare and ship your membership card.

◆発送時期
2025年11月17日(月)より順次

◆ Items to Be Shipped
Membership card

◆ Eligible Members

＜日本国内にお住まいの方＞
2025年9月1日(月)～2025年9月30日(火) に「年会費コース」にご入会いただいた会員さま

<For members residing outside Japan>

2025年9月1日(月)～2025年9月30日(火) に「年会費コース」かつ「特典の発送をご希望」でご入会いただいた会員さま

◆ Shipping Address

2025年10月5日(日)時点で「MY PAGE」にご登録のご住所宛

◆ Delivery Method
＜For members residing in Japan＞

・Items will be delivered via regular mail.

Depending on traffic conditions and your area of residence, delivery may take more than 1 week.

For members residing outside Japan
・Items will be delivered via international mail.

Depending on traffic conditions and your area of residence, delivery may take more than 1 month.

◆Inquiries regarding undelivered membership cards
If you have not received your membership card, please contact us during the period below.

Please be sure to check the following before submitting an inquiry:

・In many cases, non-delivery is due to incorrect address information.

・Reshipments will be sent to the address provided on the inquiry form.

・Please also double-check the address registered onMY PAGE.

・If you need to update your address, please go to MY PAGE > Confirm/Change Member Information and make the necessary corrections.
・Please note that repeated reshipments due to address errors will be sent with shipping charges payable upon delivery.

<For members residing in Japan>

Please submit your request using the form below.

[Inquiry Period]

2025年12月1日(月)10:00～2025年12月5日(金)23:59まで

*The form will only be accessible during the application period.

<For members residing outside Japan>

Please contact us using the link below.

[Inquiry Period]

2025年12月6日(土)10:00～2025年12月10日(水)23:59まで

When submitting your inquiry, please select “Other” as the inquiry category and enter “Membership card not received” in the message field.

Click here to inquire about non-delivery

◆ Inquiries Regarding Defective Items

Please attach a photo so that we can see the defective part of the bonus and contact us via the details page below.

*Please note that packaging materials are not considered part of the benefit and are not eligible for replacement.

>>Click here for details on the application process