Thank you for always using Mrs. GREEN APPLE OFFICIAL FAN CLUB "Ringo Jam".

This is an announcement regarding the "Membership Card" benefit for members who enrolled in the "Annual Membership Course" in October 2025.

We are currently receiving a large number of new membership applications, and it is taking longer than usual to deliver.
We sincerely apologize for the inconvenience and kindly ask for your patience until your items arrive.

◆Shipping period
Starting Monday, December 15, 2025

◆ Shipment
Membership card

◆Members eligible for shipping

<For those living in Japan>
Members who enrolled in the "Annual Membership Course" between Wednesday, October 1, 2025 and Friday, October 31, 2025

<People living outside Japan>

Members who enrolled in the "Annual Membership Course" and "Request for Benefit Delivery" between Wednesday, October 1, 2025 and Friday, October 31, 2025

◆Shipping address

To the address registered on "MY PAGE" as of Saturday, November 8, 2025

◆Delivery Method
＜For residents living in Japan＞

・Delivery will be by regular mail.

Depending on traffic conditions and your area of residence, delivery may take more than 1 week.

For those living outside Japan
・Delivery will be made via international mail.

Depending on traffic conditions and your area of residence, delivery may take more than 1 month.

◆Inquiries regarding undelivered membership cards
If you have not received your membership card, please contact us during the period below.

*Please be sure to check this before applying*

・Most cases where membership cards are not delivered are due to incorrectly entered address information.

・Resending will be sent to the address you provided on the form.

・"MY PAGEPlease also double-check the address registered with ".

・If you wish to change your registered address, please go to "MY PAGE" > "Confirm/Change Member Information" and correct your address.
- Please note that if an item needs to be re-sent due to an incorrect address or other reasons, it will be handled on a cash-on-delivery basis.

<For those living in Japan>

Please apply using the form below.

[Application period]

From Monday, December 29, 2025, 10:00 to Friday, January 2, 2026, 23:59

*The application form can only be accessed during the application period.

<People living outside Japan>

Please contact us from below.

[Application period]

From 10:00 on Saturday, January 3, 2026 to 23:59 on Wednesday, January 7, 2026

Please select 'Other' for the inquiry type and enter 'Membership card not received' when contacting us.

For inquiries about non-arrival, please contact us here.

◆ Regarding inquiries about defects

Please attach a photo so that we can see the defective part and contact us via the details page below.

*The exterior is not a bonus and cannot be exchanged.

>>Click here for details on application