Thank you for always using Mrs. GREEN APPLE OFFICIAL FAN CLUB "Ringo Jam".

2025年12月に「年会費コース」にご入会いただいた会員さま向けの、特典「会員証」に関するお知らせです。

We are currently receiving a large number of new membership applications, and it is taking longer than usual to deliver.
We sincerely apologize for the inconvenience and kindly ask for your patience until your items arrive.

◆Shipping time
2026年2月24日(火)より順次

◆ Shipment
Membership card

◆Members eligible for shipping

＜日本国内にお住まいの方＞
2025年12月1日(月)～2025年12月31日(水) に「年会費コース」にご入会いただいた会員さま

<People living outside Japan>

2025年12月1日(月)～2025年12月31日(水) に「年会費コース」かつ「特典の発送をご希望」でご入会いただいた会員さま

◆Shipping address

2026年1月10日(土)時点で「MY PAGE」にご登録のご住所宛

◆Delivery Method
＜For residents living in Japan＞

・Delivery will be by regular mail.

Depending on traffic conditions and your area of residence, delivery may take more than 1 week.

For those living outside Japan
・Delivery will be made via international mail.

Depending on traffic conditions and your area of residence, delivery may take more than 1 month.

Regardingthe temporary suspension of international mail delivery and delays in international mail delivery

Due to the current international situation, we are temporarily suspending the acceptance of international mail to some countries and regions.

Regarding deliveries to customers in the affected areas, we will ship them once we resume accepting deliveries.

Thank you for your understanding and cooperation.

・Japan Post website

Regarding the handling status of mail in each country and region

https://www.post.japanpost.jp/int/information/overview.html

Regarding inquiries regarding non-delivery of membership cards

If you have not received your membership card, please contact us during the period below.

*Please be sure to check this before applying*

・Most cases where membership cards are not delivered are due to incorrectly entered address information.

・Resending will be sent to the address you provided on the form.

・"MY PAGEPlease also double-check the address registered with ".

・If you wish to change your registered address, please go to "MY PAGE" > "Confirm/Change Member Information" and correct your address.
- Please note that if an item needs to be re-sent due to an incorrect address or other reasons, it will be handled on a cash-on-delivery basis.

<For those living in Japan>

Please apply using the form below.

[Application period]

2026年3月9日(月)10:00～2026年3月13日(金)23:59まで

*The application form can only be accessed during the application period.

<People living outside Japan>

Please contact us from below.

[Application period]

2026年3月14日(土)10:00～2026年3月18日(水)23:59まで

Please select 'Other' for the inquiry type and enter 'Membership card not received' when contacting us.

For inquiries about non-arrival, please contact us here.

◆ Regarding inquiries about defects

Please attach a photo so that we can see the defective part and contact us via the details page below.

*The exterior is not a bonus and cannot be exchanged.

>>Click here for details on application