About joining
I have not received the reply email containing the URL for new member registration.
A. メールアドレスを入力後に「会員登録用URL」が記載された
以下件名のメールが届かない場合は、下記事項を確認ください。
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件名：【Ringo Jam】会員登録URLのお知らせ
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▼キャリアアドレスをご利用の方
Please set up your email address to receive emails from the "plusmember.jp" and "mail.plusmember.jp" domains.
*Please contact your email address provider or mobile phone company for confirmation and setup instructions.
Each mobile company has a high level of anti-spam email measures by default.
As a result, there are a lot of cases where emails are not delivered.
お客様自身で迷惑メール対策に心当たりがない場合でも、必ずご確認ください。
▼docomoアドレスをお使いの方
Please refer to the following website for how to check if an email has been identified as spam.
*You will be redirected to the docomo website.
▼auアドレス(ezweb.ne.jp/au.com)をお使いの方
If your "Spoofing Protection" is set to "High", your email may be blocked.
Please set it to "Medium" or lower, or cancel the setting.
▼ソフトバンクアドレス(softbank.ne.jp/i.softbank.jp)をお使いの方
If your spam filter is set to "strong", the email may be blocked.
Set it to "Standard" or "OFF".
▼icloud・フリーアドレス(gmail/yahoo)・PCアドレスをお使いの方
It may have been automatically sorted into your "Spam" or "Promotions" folder.
Please check beyond your inbox.
▼容量オーバーになっていないか
You may not be able to receive emails if your mailbox or smartphone capacity is exceeded.
▼メールアドレスに使用が制限されている文字列が含まれている
For example, if you are using an email address that contains any of the following strings, such as a series of dots (.....), a series of symbols (_-_), a dot or symbol immediately before the @ symbol (.@), or a symbol at the beginning (-abc), please register again with a different email address.
*The following email addresses conform to the global Internet communication standard RFC
In principle, it cannot be used because it does not comply with the Request for Comments.
<Non-RFC compliant email address>
1. If symbols other than "-", "_", ".", "+", "?", and "/" are included
2. When two or more consecutive symbols are used
3. When symbols are used at the beginning and end (immediately before @)
4. If the part before the @ is 64 characters or more
5. If the entire email address is longer than 256 characters
▼その他
・Please change your settings so that you can receive emails from PCs and emails with URLs.
・If you are sending a blank email instead of manually entering the address, please make sure not to include your own automatic signature in the body or subject line of the email.
Depending on the email client or app you use, related emails may be displayed together as a thread.
If the problem persists, please consider registering with a different address that can receive emails.
※【gmail.com】や【yahoo.co.jp】などのフリーアドレスでのご登録を推奨いたします。
Other questions about "Joining"
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Q.
How do I join?
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Q.
Can I join using something other than a smartphone?
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Q.
Can children who do not have a smartphone (email address/phone number) join?
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Q.
My child (minor) would like to join. Can I pay the membership fee on their behalf?
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Q.
名前や登録情報は後から変更できますか？
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Q.
Can I join if I live overseas (outside Japan)?
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Q.
Can I register multiple times?
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Q.
Can I register using a name other than my real name?
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Q.
I have a "Plus member ID", but I cannot register as an overseas member.
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Q.
My family member is already a member, can they join at the same address?
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Q.
Are there any email addresses that cannot be used for registration?
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Q.
How long does it take to become a member after paying the membership fee?
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Q.
The message "Temporary registration" appears and I cannot proceed with the registration process.
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Q.
What is the expiration date of my membership?
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Q.
I would like to resume in-app purchases (App Store payment / Google Play payment).
If the above does not resolve your issue, please contact us using the details below.