メルマガ・サイトのお問合せについて
I contacted them but haven't received a reply.
A. いくつか原因が考えられますので、下記をご確認ください。
<カスタマーサポート営業時間外の場合>
We will respond to your inquiries on weekdays from 11:00 to 12:00 and 13:30 to 18:00, excluding weekends and holidays.
Please note that depending on the content, it may take some time for us to investigate and respond.
<一度お問い合わせ後に別アドレスでご連絡された場合>
After you make an inquiry, you will receive an email notifying you that your inquiry has been received.
If you contact us again from a different email address after making an inquiry once, please be sure to indicate this.
*Please include the 7-digit reception number in the email to ensure smooth processing.
※お願い
・If there is insufficient information or your questions are not stated, it may take some time to investigate or we may not be able to respond.
・If we receive a large number of inquiries, we will reply in the order in which they are received. Please refrain from sending multiple inquiries in succession.
<回答メールのドメイン受信が拒否されている場合>
Your inquiries will be replied to from the [cc.plusmember.jp] domain.
Please make sure to allow emails from the above domains.
*If you have an iCloud, Gmail, or PC email address, please check other folders besides your inbox, such as the "Promotions tab" and spam folder.
<回答・ご案内が出来かねる内容のお問い合わせの場合>
Please note that we cannot answer or reply to the following inquiries:
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・Inquiries other than those related to the fan club
・Inquiries regarding advance ticket sales, ticket issuance, seating, etc.
・Opinions, questions, and requests regarding members' artistic activities
・Opinions and questions regarding members' private lives
- Information not published on the official website, official SNS, etc.
・Comments and questions about staff
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ご意見・ご要望・違反行為などのご連絡はこちら
「メルマガ・サイトのお問合せについて」に関する他の質問
If the above does not resolve your issue, please contact us using the details below.