メルマガ・サイトのお問合せについて
I haven't received any emails from the fan club.
A. メール未着の問題は、当窓口だけでは解決できない場合があります。
お手数ですが、以下に該当しないかご確認ください。
<icloudアドレスをお使いの方>
Regular emails were also deemed to violate Apple's local policies.
We do not recommend using this service on this website as there have been reports of users refusing to receive emails.
Please consider using a different email address or register an additional free address (Gmail, Yahoo, etc.).
*You can register two email addresses on this site.
<ドメイン指定受信の設定によりブロックしている>
Please set up your email to receive emails from the following domains.
Please contact your email address provider (your mobile phone company/shop) for confirmation and setup instructions.
・plusmember.jp
・mrsgreenapple.com
★For those using carrier (docomo/au/ SoftBank) addresses
Each mobile company has a high level of anti-spam email measures by default.
As a result, there are a lot of cases where emails are not delivered.
Even if you are not aware of any measures to prevent spam mail, please be sure to check and set them up.
<docomoアドレスをお使いの方>
The email may be marked as "spam."
The method for checking whether an email has been identified as spam varies depending on the device and environment you are using.
Please check the following.
*You will be redirected to docomo's website.
<auアドレス(ezweb.ne.jp/au.com)をお使いの方>
If your "Spoofing Protection" is set to "High", your email may be blocked.
Please set it to "Medium" or lower, or cancel the setting.
<ソフトバンクアドレス(softbank.ne.jp/i.softbank.jp)をお使いの方>
If your spam filter is set to "strong", the email may be blocked.
Set it to "Standard" or "OFF".
<フリーアドレス（例：Gmail・Yahooアドレス）・PCアドレスをお使いの方>
It may have been automatically sorted into your "Spam" or "Promotions" folder.
Please check all folders except your inbox.
<容量オーバーになっていないか>
You may not be able to receive emails if your mailbox or smartphone capacity is exceeded.
<メールアドレスに使用が制限されている文字列が含まれている>
For example, a series of dots (.....), a series of symbols (_-_), a dot or symbol immediately before the @ symbol (.@), a symbol at the beginning (-abc), etc.
If you are using an email address that contains the relevant string, please register again using a different email address.
The following email addresses are in compliance with the global Internet communication standard RFC (Request for Comments).
As a general rule, it cannot be used because it is not compliant.
<Non-RFC compliant email address>
1. If symbols other than "-", "_", ".", "+", "?", and "/" are included
2. When two or more consecutive symbols are used
3. When symbols are used at the beginning and end (immediately before @)
4. If the part before the @ is 64 characters or more
5. If the entire email address is longer than 256 characters
<メールアプリを確認>
Please check that your email app is set up correctly to receive emails.
*If you have any questions regarding the settings for your email app, please contact your mobile phone carrier.
<For iPhone users>
There are two types of email sending and receiving apps: "Mail (standard email app)" and "Messages (MMS email)."
When using the "Messages (MMS Mail)" function, due to the specifications of your iPhone, you may not be able to receive emails properly.
Please use "Mail (standard email app)".
<その他>
Please change your settings so that you can receive emails from your PC and emails with URLs.
Depending on the email client or email app you use, related emails may be displayed together as a thread.
Please note that, as a general rule, emails cannot be resent.
Please check the NEWS section of the site for the latest information.
「メルマガ・サイトのお問合せについて」に関する他の質問
If the above does not resolve your issue, please contact us using the details below.