A. If you paid your membership fee by credit card,you will be billed the month after or the month after the month you canceled your membership, depending on the closing date of your credit card company. Please check the [Date of Use] on your statement.

If you are using carrier billing andcan still log in after canceling your membership, the cancellation procedure may not have been completed.Alternatively, you may have registered as a member by obtaining an ID with a different email address.

⇒ The final bill will be for January usage (usage date January 5th). ⇒ The actual withdrawal will be in February or March.

*The exact timing of billing will vary depending on the closing date of your credit card. Please inquire with your credit card company.

If you continue to be billed even after canceling your membership, as in the example below, please contact us.

Example) Cancellation in January ⇒ If the bill is for [Date of Use: February 5th]

≫For inquiries about credit card payments, click here

<In the case of carrier payment>

Please contact us using the details below so we can check your membership status.

≫For inquiries about carrier billing, click here

＜Request＞

Please refrain from contacting us from an iCloud address, as many people do not receive our response emails.

Please note that we will not be able to reply if the required information is left blank.

Depending on your environment, the email with the above link may not launch.

Please contact us using this [Inquiry Form].