About withdrawal
[Monthly membership course] I canceled my membership, but I am still being charged via credit card.
If you paid your membership fee by credit card, the deadline may vary depending on the credit card company's closing date.
You will be billed the month after or the month after you cancel your membership.Please check the [Date of Use] on your statement.
Example: If you cancel in January
⇒ The final bill will be for January usage (usage date January 5th). ⇒ The actual withdrawal will be in February or March.
*The exact timing of billing will vary depending on the closing dateof your credit card. Please contact your credit card company for details.
If you continue to be billed even after canceling your membership, as in the example below, please contact us.
Example) Cancellation in January ⇒ If the bill is for [Date of Use: February 5th]
≫For inquiries, click here
＜Request＞
Please refrain from contacting us from an iCloud address, as many people do not receive our response emails.
Please note that we will not be able to reply if the required information is left blank.
Depending on your environment, the email with the above link may not launch.
Other questions about "Cancellation"
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Q.
[Monthly membership course] Please tell me how to cancel my membership.
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[Annual membership fee course] Please tell me how to cancel my membership.
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Q.
[Annual Membership Course] I can log in to the site even though I didn't complete the renewal procedure. Have you been able to cancel your membership?
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Q.
[Monthly membership course] If I cancel and rejoin within the same month, will the payment be duplicated?
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Q.
[Annual membership course] My membership was cancelled even though it was supposed to be automatically renewed.
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Q.
I would like to delete my Plus member ID (formerly known as EMTG ID).
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Q.
[Monthly membership course] I canceled my membership, but I am still being charged via carrier billing.
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Q.
My membership was supposed to be automatically renewed, but it ended up being cancelled.
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Q.
[Monthly membership course] What happens to the payment if I cancel my membership?
If the above does not resolve your issue, please contact us using the details below.