About withdrawal
My membership was supposed to be automatically renewed, but it ended up being cancelled.
▼In the case of automatic renewal payment by credit card
·Insufficient funds
- Expired
・Authorization error
⇒If it is determined that payment cannot be made with your registered credit card, your membership will be automatically cancelled.
*We are unable to investigate or provide information regarding reasons for non-payment.
*If you have any questions, please contact your credit card company directly.
▼If you choose carrier payment
・Cancellation of mobile phone contract, change of contract details (name, phone number, etc.)
・Changing models due to changing mobile phone carriers
・Delay in payment of mobile phone bills
⇒Your payment information will not be carried over and you will be automatically unsubscribed.
▼Re-registration after cancellation
30日以内にお手続きいただくと、【会員番号・入会日・ポイント】は引き継がれます。
Please be sure to log in with the same Plus member ID (email address) and make the payment.
＜Caution＞
- 30 days have passed since cancellation (= billing suspension)
・Proceed with a different email address
・Completely delete your Plus member ID (your Plus member ID will change even if you use the same email address)
⇒If any of these apply to you, your registration will not be carried over and you will have to sign up as a new member.
※【会員番号・入会日・ポイント】はリセットされます。
Other questions about "Cancellation"
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Q.
【月会費コース】退会方法と、同月内に再入会した場合の決済について教えてください。
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Q.
[Annual membership fee course] Please tell me how to cancel my membership.
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Q.
[Annual Membership Course] I can log in to the site even though I didn't complete the renewal procedure. Have you been able to cancel your membership?
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Q.
Plus member IDを削除したいです。
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Q.
【月会費コース】退会したのに決済が継続しています。
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Q.
Please tell me how to cancel in-app purchases (App Store payment / Google Play payment).
If the above does not resolve your issue, please contact us using the details below.