[Monthly membership course] Cancellation
My membership was supposed to be automatically renewed, but it ended up being cancelled.
▼In the case of automatic renewal payment by credit card
·Insufficient funds
- Expired
・Authorization error
⇒If it is determined that payment cannot be made with your registered credit card, your membership will be automatically cancelled.
*We are unable to investigate or provide information regarding reasons for non-payment.
*If you have any questions, please contact your credit card company directly.
▼If you choose carrier payment
・Cancellation of mobile phone contract, change of contract details (name, phone number, etc.)
・Changing models due to changing mobile phone carriers
・Delay in payment of mobile phone bills
⇒Your payment information will not be carried over and you will be automatically unsubscribed.
▼Re-registration after cancellation
30日以内にお手続きいただくと、【会員番号・入会日・ポイント】は引き継がれます。
Please be sure to log in with the same Plus member ID (email address) and make the payment.
＜Caution＞
- 30 days have passed since cancellation (= billing suspension)
・Proceed with a different email address
・Completely delete your Plus member ID (your Plus member ID will change even if you use the same email address)
⇒If any of these apply to you, your registration will not be carried over and you will have to sign up as a new member.
※【会員番号・入会日・ポイント】はリセットされます。
Other questions about "Cancellation of Monthly Membership Course"
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Q.
[Monthly membership course] Please tell me how to cancel my membership.
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Q.
[Monthly membership course] If I cancel and rejoin within the same month, will the payment be duplicated?
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Q.
[Monthly membership course] I canceled my membership, but I am still being charged via credit card.
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Q.
[Monthly membership course] I canceled my membership, but I am still being charged via carrier billing.
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Q.
[Monthly membership course] What happens to the payment if I cancel my membership?
If the above does not resolve your issue, please contact us using the details below.