Changes to personal information
What if my last name changes?
A.You can change it from your My Page.
Notes on changing your last namefrom My Page
-Please note that you will not be able to change your surname again for one year after your new registration or surname change.
There is a limit to the number of times you can change your name.
・If you need to make changes beyond the limit, please contact us at the bottom of this page (★1).
*Please note that in order to ensure proper management, we may ask you to confirm the reason for the change and to present identification documents.
*If you live outside of Japan (overseas members), you cannot change your last name through My Page. Please contact us here.
If you need to make changes beyond the limit, please see below.(★1)
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＜Required information＞
・Your full name as registered (kanji/kana)
・Last name after change (Kanji/Kana)
- Date of birth (8 digits in the Gregorian calendar)
·prefectures
・Registered phone number
・Registered email address
・Plus member ID
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＜Request＞
Please refrain from contacting us from an iCloud address, as many people do not receive our response emails.
Please note that we will not be able to reply if the required information is left blank.
Depending on your environment, the email with the above link may not launch.
*Please add [Inquiry about name change] at the beginning of your email.
Please note that we cannot accept name changes that result in the account being held by a different person.
Please note that no changes are possible even for family members.
Other questions about "Changing personal information"
If the above does not resolve your issue, please contact us using the details below.