Changes to registered information
I registered with the wrong date of birth and gender.
Your date of birth and gender information cannot be changed from your My Page.
▼About your gender information
If you select [Do not answer], you can change it to [Male/Female].
If you select [Male/Female], you cannot change it.
*It is not possible to change this to [Do not reply].
If there is an error, we will verify your identity and make the changes.
Please contact us with the following information:
==========
＜Required information＞
・Full name (in kanji)
・Full name (kana)
・Nickname you set
- Date of birth (8 digits in the Gregorian calendar)
·sex
·Address
・Registered email address
·Membership number
・Plus member ID
==========
＜2025/05/03追記＞
DOME TOUR 2025 "BABEL no TOH" FC先行にお申込みをされる皆様へ
現在、ご登録情報の変更に関して、大変多くのお問い合わせをいただいております。
そのため、「Ringo Jam」側での情報反映をお待ちいただかずに、
「チケットぴあ」のお申込み画面にて「正しい個人情報」をご入力のうえ、お申込みをお願いいたします。
お申込みにつきましては、抽選の対象となりますので、どうぞご安心くださいませ。
個人情報の修正・変更は、順次ご対応させていただきます。
修正・変更が完了しましたら、改めてご案内申し上げます。
＜Request＞
Please refrain from contacting us from an iCloud address, as many people do not receive our response emails.
We will not be able to assist you if the fields are left blank, so please make sure to fill in all required information.
Depending on your environment, the email with the above link may not launch.
Please contact us using this [Inquiry Form].
*Please add [Inquiry about date of birth/gender change] at the beginning of your email.
Depending on the content and circumstances, such as major changes, we may ask you to provide a photo of your identification.
Please note.
Other questions about "Changing registration information"
If the above does not resolve your issue, please contact us using the details below.