Display start date

We will inform you via email.

*We will notify you by email when you begin receiving your items.

Electronic ticket display app

Mrs. GREEN APPLE official app "MGA app"

*Each ticket purchaser and accompanying person will need their own smartphone to use the electronic ticket.
*As a measure against ticket resale, you will be required to register the phone numbers of both the purchaser and the accompanying person at the time of purchase. Electronic tickets will only be displayed on the smartphone device associated with those phone numbers. Please be aware of this.
Electronic ticket compatible terminals Please be sure to check this.

Regarding admission on the day

We may ask for identification on the day of the performance.
Please bring a valid form of identification showing the name on your ticket.

• Can I change my last name?

  If your registered surname changes due to unforeseen circumstances, please contact us using the form below, specifying the details.
  Fan club members click here
  

  • Please bring an identification document that shows your new surname on the day of the performance.
• Can I change my name?

  We regret to inform you that we cannot accept any changes to the name on the purchase, regardless of the reason. Please be careful to avoid any mistakes or omissions when making your purchase.

Regarding valid identification documents
*Please be sure to check before purchasing.

• List of identity verification documents

  The purchaser and their companion must each bring one of the following valid forms of identification.
  Please bring one form of identification with a photograph, or at least two forms of identification without a photograph.
  (Expired tickets are not accepted / Copies are not accepted)
  Please bring a photo ID. The following are eligible:
  

  ■ ID with photo → 1 piece is OK

  (1) Driver's license, various licenses with a photograph
  (2) Passport for entry and exit
  (3) My Number Individual Number Card *My Number Notification Card is not acceptable
  (4) Student ID card with photo
  (5) Disability certificate
  (6) Mental Disability Health and Welfare Handbook
  (7) Disability certificate
  (8) Residence card
  (9) Special Permanent Resident Certificate
  (10) A publicly issued document with a photograph that confirms the following three items: name, current address, and date of birth.
  

  • <Caution>
    1. If your passport or student ID does not include your current address, please bring another official document (such as a qualification confirmation letter) that can verify your name, current address, and date of birth.
    2. If your photo has not been updated, we may not be able to verify your identity. In this case, please bring another official document such as a qualification certificate.
    3. If you are writing your address by hand, please write your current address.
    *Please note that we will not accept any photocopied, handwritten, expired, or tampered identification documents.

  If you do not have something with a photo of your face.

  ■ ID without a photo → 2 documents are OK (e.g. qualification confirmation, student ID)

  (1) Certificate of eligibility, medical expense recipient certificate, long-term care insurance card, public assistance recipient certificate
  (2) Student ID cards/student handbooks without a photograph
  (3) Any other official document that can verify your name, current address, and date of birth.

  • <Caution>
    1. If you are writing your address by hand, please write your current address.
    2. If the name and date of birth on the two documents you bring match, your current address will be valid if it is written on one of them.
    3. Documents issued for the purpose of submitting to others, such as a residence certificate, cannot be used as identity verification documents. Cash cards, credit cards, membership cards, patient registration cards, and commuter passes are also not considered official documents for identity verification.

  ×Items that are not accepted as identification

  Copies of the above, handwritten items, expired items, various point cards, utility bills for electricity, water, gas, and other types of mail.

  If we are unable to verify your identity on the day of the performance, we may refuse your entry.
  Please note that in such cases, we will not be able to refund the ticket price or any fees incurred during the purchase.
  Lending or borrowing insurance eligibility certificates is prohibited by law. Using tampered or forged identification documents is a criminal offense.

Ticket Distribution

Cannot be distributed