Help & Inquiries -Mrs. GREEN APPLE OFFICIAL SITE

frequently asked Questions

What if my last name changes?

A. Your registered name (surname) information cannot be changed from My Page.

Please contact us using the details below so we can make the changes after verifying your identity.

※To those who apply for the ZENJIN MITO TO IM/MUTABLE FC advance ticket

We are currently receiving a large number of inquiries regarding changes to your registration information.

There is no need to wait for your registration information to be updated on Ringo Jam before applying. Please enter your correct personal information on the Ticket Pia application screen and then apply.

Please rest assured that applications will be subject to a lottery.

We will respond to any corrections or changes to personal information in order. Once the corrections or changes have been completed, we will notify you again.

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＜Required information＞

・Your full name as registered (kanji/kana)

・Last name after change (Kanji/Kana)

- Date of birth (8 digits in the Gregorian calendar)

·prefectures

・Registered phone number

・Registered email address

・Plus member ID

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Click here to inquire about changing your last name

＜Request＞

Please refrain from contacting us from an iCloud address, as many people do not receive our response emails.

Please note that we will not be able to reply if the required information is left blank.

Depending on your environment, the email with the above link may not launch.

this【Inquiry form]Please contact us.

*Please add [Inquiry about name change] at the beginning of your email.

Please note that we cannot accept name changes that result in the account being held by a different person.

Please note that no changes are possible even for family members.