About joining
Can I change my name or registration information later?
A. The information that you can and cannot change yourself is as follows:
<Changes not permitted>
·date of birth
·sex
・Plus member ID
If there is no name correction but the date of birth or gender information is incorrect Here
<Caution>
We cannot accept any name changes that result in the registration being made to a different person.
If you are carrying out the procedure on behalf of someone else, please be sure to register the information of the person who will actually be using the service (name, date of birth, gender).
*No changes can be made, even between family members.
Any information that can be changed can be done from [MY PAGE] after logging in.
*Please access using a web browser (Safari/Chrome) rather than the app.
*Please access using a web browser (Safari/Chrome) rather than the app.
<Changes possible>
・Family name (kanji/furigana)
・Family name (kanji/furigana)
* Only last name changes due to marriage etc.are permitted.
·nickname
·email address
·telephone number
·address
·password
Notes on changing your last namefrom My Page
·email address
·telephone number
·address
·password
Notes on changing your last namefrom My Page
-Please note that you will not be able to change your surname again for one year after your new registration or surname change.
There is a limit to the number of times you can change your name.
If you need to make more changes than the limit, please contact us here.
*Please note that in order to ensure proper management, we may ask you to confirm the reason for the change and to present identification documents.
*If you live outside of Japan (overseas members), you cannot change your last name through My Page. Please contact us here.
<Changes not permitted>
·date of birth
·sex
・Plus member ID
If there is no name correction but the date of birth or gender information is incorrect Here
<Caution>
We cannot accept any name changes that result in the registration being made to a different person.
If you are carrying out the procedure on behalf of someone else, please be sure to register the information of the person who will actually be using the service (name, date of birth, gender).
*No changes can be made, even between family members.
* If you register as a member using incorrect information, we will not accept cancellation of your membership.Please note that we cannot refund membership fees that have already been paid.
Other questions about "Joining"
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Q.
How do I join?
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Q.
Can I join using something other than a smartphone?
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Q.
Can I join if I live overseas (outside Japan)?
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Q.
Can I register multiple times?
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Q.
Can I register using a name other than my real name?
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Q.
I have a "Plus member ID", but I cannot register as an overseas member.
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Q.
My family member is already a member, can they join at the same address?
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Q.
Are there any email addresses that cannot be used for registration?
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Q.
At what stage is registration complete?
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Q.
How long does it take to become a member after paying the membership fee?
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Q.
I have not received the reply email containing the URL for new member registration.
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Q.
The message "Temporary registration" appears and I cannot proceed with the registration process.
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Q.
What is the expiration date of my membership?
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Q.
I would like to resume in-app purchases (App Store payment / Google Play payment).
If the above does not resolve your issue, please contact us using the details below.