About joining
Can I change my name or registration information later?
A. The information that you can and cannot change yourself is as follows:
<Caution>
We cannot accept any name changes that result in the registration being made to a different person.
If you are carrying out the procedure on behalf of someone else, please be sure to register the information of the person who will actually be using the service (name, date of birth, gender).
*Even between family members, no exceptions are made.
Any information that can be changed can be done from [MY PAGE] after logging in.
*Please access using a web browser (Safari/Chrome) rather than the app.
*Please access using a web browser (Safari/Chrome) rather than the app.
<Changes possible>
·nickname
·email address
·telephone number
·address
·password
<Changes not permitted>
・Name (Kanji/Furigana) ※1
・Date of birth *2
・Gender *2
・Plus member ID
*1 If your last name has changed due to marriage, etc., please click here.
*2 If there are no changes to the name but there are errors in the date of birth or gender information, click here
·nickname
·email address
·telephone number
·address
·password
<Changes not permitted>
・Name (Kanji/Furigana) ※1
・Date of birth *2
・Gender *2
・Plus member ID
*1 If your last name has changed due to marriage, etc., please click here.
*2 If there are no changes to the name but there are errors in the date of birth or gender information, click here
<Caution>
We cannot accept any name changes that result in the registration being made to a different person.
If you are carrying out the procedure on behalf of someone else, please be sure to register the information of the person who will actually be using the service (name, date of birth, gender).
*Even between family members, no exceptions are made.
*If you register as a member using incorrect information, we will not accept cancellation of your membership.Please note that we cannot refund membership fees that have already been paid.
Other questions about "Joining"
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Q.
How do I join?
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Q.
Can I join using something other than a smartphone?
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Q.
Can I join if I live overseas (outside Japan)?
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Q.
Can I register multiple times?
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Q.
Can I register using a name other than my real name?
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Q.
I have a "Plus member ID", but I cannot register as an overseas member.
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Q.
My family member is already a member, can they join at the same address?
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Q.
Are there any email addresses that cannot be used for registration?
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Q.
At what stage is registration complete?
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Q.
How long does it take to become a member after paying the membership fee?
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Q.
I have not received the reply email containing the URL for new member registration.
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Q.
The message "Temporary registration" appears and I cannot proceed with the registration process.
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Q.
What is the expiration date of my membership?
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Q.
I would like to resume in-app purchases (App Store payment / Google Play payment).
If the above does not resolve your issue, please contact us using the details below.