About the "Mrs. GREEN APPLE Official App"
If I change my device, can I still use the app?
You can use the service by following the procedure below on your new smartphone after changing your model.
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1. Download and install the "Mrs. GREEN APPLE Official App"
2. After installation, log in with the ID/password you used on your previous smartphone.
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Please refer to this help page for instructions on how to download.
»Q How do I download the "Mrs. GREEN APPLE official app"?
＜Notes＞
・ Only one Plus member ID (formerly EMTG ID) can be registered per device to the app.
Registering the same membership information on the app on multiple devices may cause errors, so please only use the app on one smartphone device.
・To prevent unauthorized use, you may change your device and reinstall the app up to twice a month. Please note that if you exceed the limit, you will not be able to log in yourself.
Other questions about "About the 'Mrs. GREEN APPLE Official App'"
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How do I download the "Mrs. GREEN APPLE Official App"?
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Can I use the app on devices other than a smartphone?
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Both my child and I are members of the fan club, but my child does not have a smartphone. Is there a way for my child to use the app?
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I can't log in to the "Mrs. GREEN APPLE Official App."
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Do I need to verify my phone number for the app?
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I cannot log in to the app because the message "This phone number has already been authenticated with another ID" appears.
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What is a "TICKET" on the app?
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Can I use both the "Mrs. GREEN APPLE Official App" and "Ringo Jam"?
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After I reinstalled the app, I can no longer log in.
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Can one person register multiple apps?
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I'm not receiving push notifications.
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I haven't received the phone number verification SMS message.
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Can I view the content without paying the membership fee?
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The error message [E040002] appears and I cannot log in to the app.
If the above does not resolve your issue, please contact us using the details below.