A. After changing your smartphone, you can use it by following the steps below.

-----
1. Download and install the "Mrs. GREEN APPLE Official App"
2. After installation, log in with the ID/password you used on your previous smartphone.
*If you are only using the "Ringo Jam" content, phone number authentication (SMS) is not required.
SMS authentication is required to use electronic tickets.

-----

≫Click here for download instructions

≫For more information about the "MGA App," click here

＜Notes＞

・ Only one Plus member ID (formerly EMTG ID) can be registered per device to the app.

Registering the same membership information on the app on multiple devices may cause errors, so please only use the app on one smartphone device.

・To prevent fraudulent use, you may only change your device and reinstall the app up to twice a month.
In addition, you can change your registered phone number up to twice a year.

Please note that if you exceed the limit, you will not be able to log in yourself.

<For those who have received an electronic ticket>

Please contact us using the help link below.

> Mrs. GREEN APPLE Official App/Frequently Asked Questions

*Please be sure to write down the [performance date and venue name] for which you have won.

* After checking your usage status, Ticket Plaza customer support will respond. Please note that it may take some time to confirm your request.