About logging in
I forgot my password.
please confirm the following.
[1] Reset password
Go to the TOP page » [LOGIN] » [Forgot your password?] and enter your "registered email address" or "Plus member ID" and date of birth, then press the "Authenticate" button.
We will send a "URL for resetting your password" to your registered email address.
Access the URL in the email to complete the password reset.
»Password reset page is here
* Half-width alphanumeric characters/up to 12 digits can be set
If 24 hours have passed since you received the email, please go to "Forgot your password?" and follow the procedure again.
*If you do not receive an email, please check here.
[2] If you cannot reset your password
If you are unable to use your registered email address due to a change in device model, etc., please contact us with the following information.
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[1] Reset password
Go to the TOP page » [LOGIN] » [Forgot your password?] and enter your "registered email address" or "Plus member ID" and date of birth, then press the "Authenticate" button.
We will send a "URL for resetting your password" to your registered email address.
Access the URL in the email to complete the password reset.
»Password reset page is here
* Half-width alphanumeric characters/up to 12 digits can be set
If 24 hours have passed since you received the email, please go to "Forgot your password?" and follow the procedure again.
*If you do not receive an email, please check here.
[2] If you cannot reset your password
If you are unable to use your registered email address due to a change in device model, etc., please contact us with the following information.
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▼Required information
・Full name (in kanji)
・Full name (kana)
*Please note that we will not be able to reply if the required information is left blank.
Depending on your environment, the email with the above link may not launch.
・Full name (in kanji)
・Full name (kana)
・Nickname you set
・Date of birth (8 digits in the Gregorian calendar)
・Registered phone number
・Registered email address
・Registered address
・Date of birth (8 digits in the Gregorian calendar)
・Registered phone number
・Registered email address
・Registered address
·Membership number
・Plus member ID
・Plus member ID
・Course you are registered for (year/month)
・Membership fee payment method (credit card/convenience store/carrier)*
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*Please refer to the following to check your carrier billing payment number. (You will be redirected to the website of each mobile phone company.)
■For docomo: [12-digit payment number]
d Menu > My docomo > Log in > Enter your network PIN > Confirm your PIN > Usage charges > Check details > Related menu > Confirm your d Payment usage charges
■For au: [Continuous billing ID]
Log in from au ID TOP >au Easy Payment Menu>[List of Continuous Use Services]>"Continuous Billing ID"
*Please access the au ID site using a browser, not an app.
■ For SoftBank: [Order number]
Log in to My Softbank > [Menu] > "Fee and Payment Management" > [Consolidated Payments] > [Usage History] > [Check] for the item on this site
■For docomo: [12-digit payment number]
d Menu > My docomo > Log in > Enter your network PIN > Confirm your PIN > Usage charges > Check details > Related menu > Confirm your d Payment usage charges
■For au: [Continuous billing ID]
Log in from au ID TOP >au Easy Payment Menu>[List of Continuous Use Services]>"Continuous Billing ID"
*Please access the au ID site using a browser, not an app.
■ For SoftBank: [Order number]
Log in to My Softbank > [Menu] > "Fee and Payment Management" > [Consolidated Payments] > [Usage History] > [Check] for the item on this site
*Please refrain from contacting us from an iCloud address, as many people do not receive our response emails.
*Please note that we will not be able to reply if the required information is left blank.
Depending on your environment, the email with the above link may not launch.
In that case, please contact us using this [Inquiry Form].
*Please add [Inquiry regarding forgotten password] at the beginning of the text.
Other questions about "Login"
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Q.
I can't log in even though the payment is complete.
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Q.
What is Plus member ID (formerly EMTG ID)?
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Q.
Where can I check my Plus member ID (formerly known as EMTG ID)?
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Q.
I would like to delete my Plus member ID (formerly known as EMTG ID).
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Q.
I have obtained multiple Plus member IDs (formerly EMTG IDs).
If the above does not resolve your issue, please contact us using the details below.