About logging in
I forgot my password.
A. Please use the password reset service.
≫To reset your passwordHere
Enter your "Registered Email Address" or "Plus Member ID" and date of birth, then press the "Authenticate" button.
After that, we will send you a "URL for resetting your password" to your registered email address.
You can reset your password by accessing the URL in the email.
*Up to 12 alphanumeric characters can be set.
If 24 hours have passed since you received the email, please go through the "Forgot your password?" procedure again.
*If you do not receive an email, please check here.
<If you cannot reset your password>
If you are unable to use your registered email address due to a change in device, etc., please contact us with the following information.
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After that, we will send you a "URL for resetting your password" to your registered email address.
You can reset your password by accessing the URL in the email.
*Up to 12 alphanumeric characters can be set.
If 24 hours have passed since you received the email, please go through the "Forgot your password?" procedure again.
*If you do not receive an email, please check here.
<If you cannot reset your password>
If you are unable to use your registered email address due to a change in device, etc., please contact us with the following information.
» [Annual membership course]
Forgotten your password? Contact us here
» [Monthly membership course]
Forgotten your password? Contact us here
*Please refrain from contacting us from an iCloud address, as many people do not receive our response emails.
*Please note that we will not be able to reply if the required information is left blank.
▼Required information
・Full name (in kanji)
・Full name (kana)
Depending on your environment, the email with the above link may not launch.
・Full name (in kanji)
・Full name (kana)
・Nickname you set
・Date of birth (8 digits in the Gregorian calendar)
・Registered phone number
・Registered email address
・Registered address
・Date of birth (8 digits in the Gregorian calendar)
・Registered phone number
・Registered email address
・Registered address
·Membership number
・Plus member ID
・Plus member ID
・Course you are registered for (year/month)
・Membership fee payment method (credit card/convenience store/carrier) *1
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*1:Please refer to the following to check your carrier billing payment number.(You will be redirected to the website of each mobile phone company.)
■For docomo: [12-digit payment number]
d Menu > My docomo > Log in > Enter your network PIN > Confirm your PIN > Usage charges > Check details > Related menu > Check your d Payment usage charges
■For au: [Continuous billing ID]
Log in from auID TOP > au Easy Payment Menu > [List of Continuous Use Services] > "Continuous Billing ID"
*Please access the au ID site using a browser, not the app.
■ For SoftBank: [Order number]
Log in to My Softbank > [Menu] > "Fee and Payment Management" > [Collective Payment] > [Usage History] > [Confirm] for the item on this site
d Menu > My docomo > Log in > Enter your network PIN > Confirm your PIN > Usage charges > Check details > Related menu > Check your d Payment usage charges
■For au: [Continuous billing ID]
Log in from auID TOP > au Easy Payment Menu > [List of Continuous Use Services] > "Continuous Billing ID"
*Please access the au ID site using a browser, not the app.
■ For SoftBank: [Order number]
Log in to My Softbank > [Menu] > "Fee and Payment Management" > [Collective Payment] > [Usage History] > [Confirm] for the item on this site
Depending on your environment, the email with the above link may not launch.
In that case,Contact form]Please contact us.
*Please add [Inquiry regarding forgotten password] at the beginning of the text.
Other questions about "Login"
If the above does not resolve your issue, please contact us using the details below.