Help & Inquiries -Mrs. GREEN APPLE OFFICIAL SITE

frequently asked Questions

When you log in to the app, it will say "Not registered."

If you are unable to use the app, please consider using a browser, where you can access the same content.
AppIf you are restricted from logging in, please try logging in to the app after one month.

Please check with the steps below.

1) Please make sure that you can log in to the new Ringo Jam using your web browser.

»Log in here

*Please access using a web browser (Safari/Chrome).

2) Reinstall the app

After uninstalling (deleting) the app, please install it again.

3) App login

Please try logging in using the same account information (ID and password) that you used to log in via your browser.

※Please log in with your 【Plus member ID】※

If you log in using your email address, your My Page may display "Not registered."

*After launching the app, try logging in from [MENU] ⇒ [Tickets] at the bottom.

*Phone number authentication (SMS) authentication is not required.

If the problem persists

Please contact us with the following information:

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＜Required information＞

Your registration

・Full name (in kanji)

・Full name (kana)

·nickname

・Date of birth (8 digits in the Gregorian calendar)

·prefectures

·telephone number

・Plus member ID

·email address

・Password (number of digits)

・Password (first/last characters)

- The full text of the error message displayed

・Screenshot of login failure/error screen

・Screenshot of MY PAGE in the app

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»For inquiries regarding unregistered apps, please click here

＜Request＞

Please refrain from contacting us from an iCloud address, as many people do not receive our response emails.

If any information is missing, we will not be able to match it with your membership information.

Please make sure to check that all fields are not blank before sending.

Depending on your environment, the email with the above link may not launch.
this【Inquiry form]Please contact us.
*Please add [Inquiry regarding app not being registered] at the beginning of your message.