Help & Inquiries -Mrs. GREEN APPLE OFFICIAL SITE

About logging in

When you log in to the app, it will say "Not registered."

A:Please follow the steps below.

1) Before logging in to the app

Please make sure you can log in to "Ringo Jam" using a web browser.

If your registration is invalid, you will not be able to log in even with a web browser.

First, please make sure you can log in using your web browser (Safari/Chrome).

»Log in here

*Please access using a web browser (Safari/Chrome).

2) Reinstall the app

You may be logged in to the app on multiple devices.

After uninstalling (deleting) the app, please install it again.

※Note

To prevent fraudulent use, you can only reinstall the app twice a month.

Please try to uninstall only once and not more than twice.

If you are restricted from logging in to the app, please try logging in again after one month.

3) App login

Please try logging in using the same account information (ID and password) that you used to log in via your browser.

Please log in with your [Plus member ID].

If you log in using your email address, your My Page may display "Not registered."

*After launching the app, try logging in from [MENU] ⇒ [Tickets] at the bottom.

*Phone number authentication (SMS) authentication is not required.

If the problem persists

Please contact us with the following information:

If you are unable to use the app, please consider using a browser, which will also provide access to the same content.

If you are restricted from logging in to the app, please try logging in again after one month.

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＜Required information＞

Your registration

・Full name (in kanji)

・Full name (kana)

·nickname

・Date of birth (8 digits in the Gregorian calendar)

·prefectures

·telephone number

・Plus member ID

·email address

・Password (number of digits)

・Password (first/last characters)

- The full text of the error message displayed

・Screenshot of login failure/error screen

・Screenshot of MY PAGE in the app

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»For inquiries regarding unregistered apps, please click here

※Note

・Please refrain from contacting us using an iCloud address, as many people do not receive our response emails.

・If any information is missing, we will not be able to match it with your membership information. Please be sure to check that all fields are complete before submitting.

・Depending on your environment, the email with the above link may not launch.This [Contact form]Please contact us.*Please add [Inquiry regarding unregistered app] at the beginning of the text.