About continuation
[Annual membership course] My membership was cancelled even though it was supposed to be automatically renewed.
A. Your membership may be cancelled in the following cases:
<In the case of automatic recurring credit card payments>
·Insufficient funds
- Expired
・Authorization error
⇒If it is determined that payment cannot be made with your registered credit card, your membership will be automatically cancelled.
*We are unable to investigate or provide information regarding reasons for non-payment.
*If you have any questions, please contact your credit card company directly.
<If you choose carrier billing>
・Cancellation of mobile phone contract, change of contract details (name, phone number, etc.)
・Changing models due to changing mobile phone carriers
・Delay in payment of mobile phone bills
⇒Payment information will not be carried over and you will be automatically unsubscribed.
Even if you cancel your membership, you can still retain some of your information if you rejoin within 30 days of canceling.
▼Re-registration after cancellation
If you complete the procedure within 30 days, your [membership number, joining date, and points] will be carried over.
Please be sure to log in with the same Plus member ID (email address) and make the payment.
＜Notes＞
- 30 days have passed since cancellation (= billing suspension)
・Proceed with a different email address
・Completely delete your Plus member ID (your Plus member ID will change even if you use the same email address)
⇒If any of these apply to you, your registration will not be carried over and you will have to sign up as a new member.
*[Membership number, joining date, and points] will be reset.
Other questions about "Continuity"
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Q.
[Annual membership course] What is "automatic renewal"?
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Q.
[Annual membership course] Please tell me how to renew my membership.
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Q.
[Annual membership fee course] Can I change the automatic renewal from "No" to "Yes"?
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Q.
[Annual Membership Course] I have it set to auto-renew, but when will the expiration date be renewed?
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Q.
Even though I don't remember going through any procedures, it was automatically renewed.
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Q.
[Annual Membership Course] My membership has expired, can I still renew my membership?
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Q.
[Annual fee course] How can I check if my credit card is automatically renewing?
If the above does not resolve your issue, please contact us using the details below.