[Important] [Annual membership course] About renewal
My membership has expired, but can I still proceed with the renewal process?
会員有効期限を過ぎても1か月以内であれば、マイページより継続手続きを行うことができます。
会員有効期限切れ後、1か月を過ぎた場合は、同じ会員番号でご継続はできなくなります。
新規登録となり、会員番号は新しく発行されます。入会日の情報も引き継ぐことができませんのでご了承ください。
(例)2月末が有効期限の場合 ⇒ 3月末日までは継続可能
※ただし継続の手続きをしない限り、3月中はコンテンツの閲覧やライブの申し込みなどは出来ません。
※3月中に継続手続きを完了させた場合、会員番号やポイントは引き継ぐことができます。
"[Important] Other questions regarding the continuation of the annual fee course"
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Q.
What is 'automatic renewal'?
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Please tell me how to continue the procedure.
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Please tell me the supported payment methods.
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Can I check or change my credit card information?
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How do I stop automatic renewal of my credit card?
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Can I change the automatic renewal from 'not doing' to 'doing'?
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Please tell me the payment methods for convenience store payments.
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Can I change the payment method?
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Q.
I have auto-renewal enabled, but when will the expiration date be renewed?
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Even though I don't remember going through any procedures, it was automatically renewed.
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How can I check if my credit card is automatically renewed?
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Can I change to 'convenience store payment' while it is currently on automatic renewal?
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I received an email from my credit card company notifying me of my membership fee withdrawal one month before my membership expired.
If the above does not resolve your issue, please contact us using the details below.