About joining
My family member is already a member, can they join at the same address?
Even if you have the same address, you can join under a different name.
Duplicate registration under the same name is prohibited, but there are no restrictions on registering family members at the same address.
Please be sure to register the information (name and date of birth) of the person who will actually use the service.
*Please note that even if you are a family member, you cannot change the name on the ID after it has been obtained.
Other questions about "Joining"
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What is "Ringo Jam"?
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How do I join?
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Can I join using something other than a smartphone?
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Can I view the site content without paying a membership fee?
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Can I register using a name other than my real name?
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Can I register multiple times?
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Can I join if I live overseas (outside Japan)?
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Are there any email addresses that cannot be used for registration?
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How long does it take to become a member after paying the membership fee?
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What is the expiration date of my membership?
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At what stage is registration complete?
If the above does not resolve your issue, please contact us using the details below.