About joining
Can I register using a name other than my real name?
We do not allow membership registration using names other than your real name (fake names or aliases).
Please be sure to register using your real name (as it appears on your official identification document).
When you are invited to a members-only event or program viewing, you may be asked to bring a government-issued form of identification to verify your identity.
Please note that admission by anyone other than yourself will be invalid, even if it is in the name of a family member.
Ringo Jam will not bear any responsibility if any problems arise as a result of registering a false name or someone else's name.
*Please note that changes are not possible even for family members.
*We do not accept name changes after registration (= obtaining a Plus member ID) is complete.
*Even if you have already paid the membership fee, you cannot cancel your registration (i.e. membership fee will not be refunded).
Other questions about "Joining"
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What is "Ringo Jam"?
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How do I join?
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Can I join using something other than a smartphone?
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Can I view the site content without paying a membership fee?
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Can I register multiple times?
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My family member is already a member, can they join at the same address?
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Can I join if I live overseas (outside Japan)?
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I have a "Plus member ID", but I cannot register as an overseas member.
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Are there any email addresses that cannot be used for registration?
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How long does it take to become a member after paying the membership fee?
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At what stage is registration complete?
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The message "Temporary registration" appears and I cannot proceed with the registration process.
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What is the expiration date of my membership?
If the above does not resolve your issue, please contact us using the details below.