About joining
Can I register multiple times?
A. Only one name (one account) per person is allowed.
Please note that registration of multiple accounts is prohibited.
*You can choose which course to register for with Ringo Jam, but please select either the "monthly membership course" or the "yearly membership course." You cannot register for both courses.
Additionally, we will not accept any registrations or applications made under another person's name, anonymously, or using a false name.
If we confirm such behavior, we may suspend your "Ringo Jam" service and cancel your membership registration.
Please note that we will not refund any membership fees already paid.
Other questions about "Joining"
-
Q.
How do I join?
-
Q.
Can I join using something other than a smartphone?
-
Q.
Can I change my name or registration information later?
-
Q.
Can I join if I live overseas (outside Japan)?
-
Q.
Can I register using a name other than my real name?
-
Q.
I have a "Plus member ID", but I cannot register as an overseas member.
-
Q.
My family member is already a member, can they join at the same address?
-
Q.
Are there any email addresses that cannot be used for registration?
-
Q.
At what stage is registration complete?
-
Q.
How long does it take to become a member after paying the membership fee?
-
Q.
I have not received the reply email containing the URL for new member registration.
-
Q.
The message "Temporary registration" appears and I cannot proceed with the registration process.
-
Q.
What is the expiration date of my membership?
-
Q.
I would like to resume in-app purchases (App Store payment / Google Play payment).
If the above does not resolve your issue, please contact us using the details below.