Changes to registered information
I cannot change my email address because the message "It is already in use" appears.
As stated in the message, a Plus member ID has already been obtained for the address you wish to register.
Please refer to the help page below.
»Q.I have obtained multiple Plus member IDs.
»Q.How do I delete my Plus member ID?
Since your Plus member ID is issued linked to your email address, you cannot change it unless you delete the ID.
If the ID you obtained is not linked to any paid services or winning ticket information, you can delete it yourself.
▼How to check
・Log in to your Ticket Plaza My Page
・My page of affiliated sites > List of affiliated sites
⇒If the artist name does not appear in the list, you can delete the ID.
*If you are currently applying for a ticket or trade (awaiting lottery results/already won), you cannot delete your ID.
Please refer to the help page below.
»Q.I have obtained multiple Plus member IDs.
»Q.How do I delete my Plus member ID?
Other questions about "Changing registration information"
If the above does not resolve your issue, please contact us using the details below.