Changes to registered information
Can I change the name on my registration?
We cannot accept name changes that result in the registration of a different person.
This is also not permitted for family members.
We will only accept corrections if there appears to have been a kanji conversion error or an obvious input error (e.g. typing in a predictive conversion).
✓ Depending on the content, we may ask you to provide a photo of your ID.
✓ Change of surname due to marriage etc.Here"Please refer to the.
Please contact us by email with the required information.
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■Required items
・Current registered full name (kanji)
✓ Change of surname due to marriage etc.Here"Please refer to the.
Please contact us by email with the required information.
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■Required items
・Current registered full name (kanji)
・Current registered full name (kana)
・Correct full name (kanji)
・Correct full name (kanji)
・Correct registered full name (kana)
・Date of birth (8 digits in the Gregorian calendar)
・Date of birth (8 digits in the Gregorian calendar)
・Gender
・Registered phone number
・Registered email address
・Registered phone number
・Registered email address
·Membership number
＜2025/05/03追記＞
To everyone who applied for the DOME TOUR 2025 "BABEL no TOH" FC advance ticket
We are currently receiving a large number of inquiries regarding changes to your registration information.
Therefore, please do not wait for the information to be reflected on "Ringo Jam".
Please enter correct personal information on the Ticket Pia application screen and then submit your application.
Please rest assured that applications will be subject to a lottery.
We will respond to any corrections or changes to your personal information as they occur.
We will provide you with further information once the corrections and changes have been completed.
*Please refrain from contacting us from an iCloud address, as many people do not receive our response emails.
*Please note that we will not be able to reply if the required information is left blank.
Depending on your environment, the email with the above link may not launch.
In that case, please contact us using this [Inquiry Form].
*Please add [Name correction inquiry] at the beginning of your inquiry.
Other questions about "Changing registration information"
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Q.
What if my last name changes?
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Q.
I registered with the wrong date of birth and gender.
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Q.
What should I do if my address or phone number changes?
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Q.
Can I change my registered email address?
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Q.
I cannot change my email address because the message "It is already in use" appears.
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Q.
Can I change my nickname?
If the above does not resolve your issue, please contact us using the details below.