About withdrawal
Please tell me how to cancel in-app purchases (App Store payment / Google Play payment).
A. App Store／Google Playにて、「更新日の2日前までに」解約をお願いします。
ストアでの処理に時間がかかる可能性がございます。余裕を持ってお手続きください。
解約後は、有効期限まで引き続きサービスを利用できます。有効期限終了後、退会状態となります。
＜Caution＞
アプリの削除・ログアウトでは解約されませんのでご留意ください。解約しない限り、自動的に更新されます。
We cannot accommodate cancellation requests made after the automatic update. Thank you for your understanding in advance.
Please see below for information on how to cancel.
■iOSの場合
Open the 'App' settings.
Tap your name.
3. Tap on 'Subscription'.
Tap on 'Mrs. GREEN APPLE APP'.
5. Tap on "Cancel Subscription".
※ Appleサポートはこちら
■Androidの場合
1. Open the Google Play app.
2. Tap the profile icon at the top right.
Tap on [Payment and Subscription] and then [Subscription].
4. Select 'Mrs. GREEN APPLE APP'.
Tap on [Cancel Subscription].
Follow the instructions on the screen.
※Google Playヘルプはこちら
Other questions about "Cancellation"
-
Q.
【月会費コース】退会方法と、同月内に再入会した場合の決済について教えてください。
-
Q.
[Annual membership fee course] Please tell me how to cancel my membership.
-
Q.
[Annual Membership Course] I can log in to the site even though I didn't complete the renewal procedure. Have you been able to cancel your membership?
-
Q.
Plus member IDを削除したいです。
-
Q.
【月会費コース】退会したのに決済が継続しています。
-
Q.
My membership was supposed to be automatically renewed, but it ended up being cancelled.
If the above does not resolve your issue, please contact us using the details below.