About the "Mrs. GREEN APPLE Official App"
Please tell me how to cancel in-app purchases (App Store payment / Google Play payment).
Please cancel your subscription "at least two days before the update date" on the App Store/Google Play.
There may be delays in processing at the store. Please allow extra time for your procedures.
After cancellation, you can continue to use the service until the expiration date.
After the expiration date, you will be in a withdrawn status.
＜Caution＞
Please note that deleting the app or logging out does not cancel your subscription.
It will be automatically renewed unless you cancel.
We cannot accommodate cancellation requests made after the automatic update. Thank you for your understanding in advance.
Please see below for information on how to cancel.
●In the case of iOS
Open the 'App' settings.
Tap your name.
3. Tap on 'Subscription'.
Tap on 'Mrs. GREEN APPLE APP'.
5. Tap on "Cancel Subscription".
▼ Apple Support
https://support.apple.com/ja-jp/HT202039
For Android
1. Open the Google Play app.
2. Tap the profile icon at the top right.
Tap on [Payment and Subscription] and then [Subscription].
4. Select 'Mrs. GREEN APPLE APP'.
Tap on [Cancel Subscription].
Follow the instructions on the screen.
Google Play Help
Other questions about "About the 'Mrs. GREEN APPLE Official App'"
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How do I download the "Mrs. GREEN APPLE Official App"?
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Can I use the app on devices other than a smartphone?
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Q.
Both my child and I are members of the fan club, but my child does not have a smartphone. Is there a way for my child to use the app?
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Q.
I can't log in to the "Mrs. GREEN APPLE Official App."
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Do I need to verify my phone number for the app?
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Q.
I cannot log in to the app because the message "This phone number has already been authenticated with another ID" appears.
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Q.
What is a "TICKET" on the app?
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Can I use both the "Mrs. GREEN APPLE Official App" and "Ringo Jam"?
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After I reinstalled the app, I can no longer log in.
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Q.
Can one person register multiple apps?
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If I change my device, can I still use the app?
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I'm not receiving push notifications.
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I haven't received the phone number verification SMS message.
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Can I view the content without paying the membership fee?
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Q.
The app crashes when I try to receive my e-ticket.
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Q.
What are in-app purchases (App Store payments / Google Play payments)?
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Q.
I registered for membership content through in-app purchases (App Store payment / Google Play payment), but I cannot view the content.
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Q.
I registered on the website, but I also registered on the app.
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I have registered with multiple payment methods.
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Q.
I would like to resume in-app purchases (App Store payment / Google Play payment).
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Q.
The error message [E040002] appears and I cannot log in to the app.
If the above does not resolve your issue, please contact us using the details below.