About withdrawal
Please tell me how to cancel in-app purchases (App Store payment / Google Play payment).
A. Please cancel your subscription at least two days before the renewal date on the App Store/Google Play.
There may be delays in processing at the store. Please allow extra time for your procedures.
After cancellation, you can continue to use the service until the expiration date. After the expiration date, your membership will be cancelled.
＜Notes＞
Please note that deleting or logging out of the app will not cancel your subscription. Your subscription will be automatically renewed unless you cancel.
We cannot accommodate cancellation requests made after the automatic update. Thank you for your understanding in advance.
Please see below for information on how to cancel.
For iOS
Open the 'App' settings.
Tap your name.
3. Tap on 'Subscription'.
Tap on 'Mrs. GREEN APPLE APP'.
5. Tap on "Cancel Subscription".
* Apple Support can be found here
■ For Android
1. Open the Google Play app.
2. Tap the profile icon at the top right.
Tap on [Payment and Subscription] and then [Subscription].
4. Select 'Mrs. GREEN APPLE APP'.
Tap on [Cancel Subscription].
Follow the instructions on the screen.
*Google Play Help is here
Other questions about "Cancellation"
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Q.
[Monthly membership course] Please tell me how to cancel my membership and what the payment process is if I rejoin within the same month.
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Q.
[Annual membership fee course] Please tell me how to cancel my membership.
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Q.
[Annual Membership Course] I can log in to the site even though I didn't complete the renewal procedure. Have you been able to cancel your membership?
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Q.
I would like to delete my Plus member ID.
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Q.
[Monthly membership course] I have canceled my membership, but payments are still being made.
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Q.
My membership was supposed to be automatically renewed, but it ended up being cancelled.
If the above does not resolve your issue, please contact us using the details below.