About the "Mrs. GREEN APPLE Official App"
Please tell me how to cancel in-app purchases (App Store payment / Google Play payment).
App Store/Google Playにて、「更新日の2日前までに」解約をお願いします。
ストアでの処理に時間がかかる可能性がございます。余裕を持ってお手続きください。
解約後は、有効期限まで引き続きサービスを利用できます。
有効期限終了後、退会状態となります。
<Caution>
アプリの削除・ログアウトでは解約されませんのでご留意ください。
解約しない限り、自動的に更新されます。
自動更新後にキャンセルのご連絡をいただいても対応いたしかねます。あらかじめご了承ください。
解約方法については下記ご覧ください。
●iOSの場合
1.設定「アプリ」を開きます。
2.自分の名前をタップします。
3.「サブスクリプション」をタップします。
4.「Mrs. GREEN APPLE APP」をタップします
5.「サブスクリプションをキャンセルする」をタップします。
▼ Appleサポート
https://support.apple.com/ja-jp/HT202039
●Androidの場合
1.Google Play アプリ を開きます。
2.右上のプロフィール アイコンをタップします。
3.[お支払いと定期購入] [定期購入] をタップします。
4.「Mrs. GREEN APPLE APP」を選択します
5.[定期購入を解約] をタップします。
6.画面上の指示に沿って操作します。
▼Google Playヘルプ
Other questions about "About the 'Mrs. GREEN APPLE Official App'"
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Q.
How do I download the "Mrs. GREEN APPLE Official App"?
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Q.
Can I use the app on devices other than a smartphone?
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Q.
Both my child and I are members of the fan club, but my child does not have a smartphone. Is there a way for my child to use the app?
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Q.
I can't log in to the "Mrs. GREEN APPLE Official App."
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Q.
Do I need to verify my phone number for the app?
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Q.
I cannot log in to the app because the message "This phone number has already been authenticated with another ID" appears.
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Q.
What is a "TICKET" on the app?
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Q.
Can I use both the "Mrs. GREEN APPLE Official App" and "Ringo Jam"?
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Q.
After I reinstalled the app, I can no longer log in.
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Q.
Can one person register multiple apps?
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Q.
If I change my device, can I still use the app?
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Q.
I'm not receiving push notifications.
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Q.
I haven't received the phone number verification SMS message.
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Q.
Can I view the content without paying the membership fee?
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Q.
The app crashes when I try to receive my e-ticket.
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Q.
What are in-app purchases (App Store payments / Google Play payments)?
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Q.
I registered for membership content through in-app purchases (App Store payment / Google Play payment), but I cannot view the content.
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Q.
I registered on the website, but I also registered on the app.
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Q.
I have registered with multiple payment methods.
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Q.
I would like to resume in-app purchases (App Store payment / Google Play payment).
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Q.
The error message [E040002] appears and I cannot log in to the app.
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