If you do not complete the procedure to renew your membership (i.e. pay the annual membership fee) when your membership expires, your membership will be automatically cancelled.

Please read below.

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■How to cancel your annual membership course

There is no need to apply for cancellation, and we do not provide a [Cancel Membership button] or [Dedicated cancellation form].

With the annual membership course, your membership period will be extended by one year if you continue your membership every year.

Therefore, if you do not complete the procedure to renew your membership (i.e. pay the annual membership fee) when your membership expires, your membership will be automatically cancelled.

＜Caution＞

If you selected "Credit card payment" when you enrolled or during the renewal procedure for the previous year, "automatic renewal" will be applied.

Please be sure to check your current registration status (automatic renewal setting) on your My Page.

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▼Log in here
https://secure.plusmember.jp/mga/1/mypage/

*Please access using a browser (Safari/Chrome) rather than the app.

*Operation of the "Yahoo!Japan app" and "Google app" is not guaranteed.

*The site may not function properly if accessed via various SNS apps such as "X (formerly Twitter), Instagram, LINE, etc.

■If you cannot log in
[Here】 before contacting us.

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If [Automatic renewal: No] is displayed
⇒ Cancel your membership when your membership expires*It will be.

If [Automatic renewal: Continuing] is displayed
・If your membership is cancelled by the 20th of the month in which it expires
⇒ Automatic withdrawal upon membership expiration*It will be.

- If you do not cancel your membership by the 20th of the month in which your membership expires
⇒Your subscription will continue with your registered credit card.

※About automatic cancellation

On this site, you can continue your membership status (membership number, joining date, and number of renewals) for [one month] after your membership expires.

»Learn more

This is a relief period for members who wish to renew their membership, and during this period several emails will be sent to inform members about their renewal.

Since these are important emails regarding your registration, you cannot unsubscribe from receiving them individually, so if you wish to cancel your membership, please ignore the emails.

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■Regarding your registered credit card information

You can check, change, or suspend your card information on the page accessible from [Check, change, or suspend card information] on your My Page.

The only card information that can be confirmed is the last three digits of the card number and the card expiration date.
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■How to stop automatic renewal

You can cancel your membership up until the 20th of the month your membership expires.

Example) If your membership expires at the end of January, you can cancel your membership until 23:59 on January 20th.

If you wish to cancel your membership, please remember to cancel it by the 20th of the month in which your membership expires.

＜Caution＞
If you do not cancel by the 20th, your subscription will automatically be renewed.

After the 20th of the expiration month, you will not be able to cancel your subscription on My Page.

Once renewal is complete and the expiration date has been extended, you will be able to stop automatic renewal.

Please note that we cannot cancel your subscription (i.e. refund your money) regardless of whether you use the site or not.

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■ If you are being charged 550 yen (tax included) per month

You are registering for the "monthly membership course" rather than the "annual membership course."

»Click here to cancel your monthly membership fee

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★Request★
One of the reasons given for "wanting to cancel membership before the membership expiration date" is "obtaining a duplicate Plus member ID," but we are unable to assist you in this matter.

I can't apply for tickets
・I can't authenticate the app via SMS
I can't receive my e-ticket.

For more information on these topics, please see the help section below.Ticket Plaza Customer Support] please contact us.

»I have acquired multiple Plus member IDs (formerly known as EMTG IDs).
*Clicking [Contact us here] will open an email.