A. When your membership expires, you can automatically cancel your membership by not taking any steps to renew your membership (i.e., paying the annual membership fee).

Please read the following.

<How to cancel your annual membership>

We do not provide a "Cancel Membership button" or a "dedicated cancellation form" for canceling your membership.

For the annual membership course, your membership period will be extended by one year if you continue your membership every year.

Therefore, if you do not take the necessary steps to renew your membership (i.e., pay the annual membership fee) when your membership expires, your membership will automatically be cancelled.

＜Notes＞

If you selected "Credit card payment" when you enrolled or during the renewal procedure for the previous year, "automatic renewal" will be applied.

surely,MY PAGEPlease check your current registration status (automatic renewal setting) within.

*Please access using a browser (Safari/Chrome) rather than the app.

*Operation of the "Yahoo!Japan app" and "Google app" is not guaranteed.

*The site may not function properly if accessed via various SNS apps such as "X (formerly Twitter), Instagram, LINE, etc.

*If you are unable to log in, please check [here] and contact us.

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If [Automatic renewal: No] is displayed

⇒Your membership will be cancelled upon the expiration date.

If [Automatic renewal: Continuing] is displayed

・If your membership is cancelled by the 20th of the month in which it expires

⇒Your membership will be automatically cancelled upon the expiration date.

・If you do not cancel your membership by the 20th of the month in which your membership expires

⇒Your subscription will continue with your registered credit card.

※About automatic cancellation

On this site, you can continue your membership for one month after the membership expiration date by keeping your membership status (membership number, joining date, number of renewals).

"Click here for details

This is a relief period for members who wish to continue, and during this period several emails will be sent out with information about continuing.

Since these emails are important regarding your registration, you cannot unsubscribe from them individually, so if you wish to cancel your membership, please ignore the emails.

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<Regarding registered credit card information>

You can check, change, or suspend your card information on the page accessed from [Check, change, or suspend card information] on MY PAGE.

The only card information that can be confirmed is the last three digits of the card number and the card expiration date.

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<How to stop automatic renewal>

You can cancel your membership up until the 20th of the month in which your membership expires.

Example) If your membership expires at the end of January, you can cancel it until 23:59 on January 20th.

If you wish to cancel your membership, please remember to cancel it by the 20th of the month prior to the expiry date.

＜Notes＞

If you do not cancel by the 20th, your subscription will be automatically renewed.

After the 20th of the expiry month, you will not be able to cancel your subscription on My Page.

Once renewal is complete and the expiration date is extended, you will be able to stop automatic renewal.

Please note that cancellation of your subscription (i.e., refunds) is not possible regardless of whether you use the site or not.

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<If you are billed 550 yen (tax included) per month>

You are registering for the "monthly membership course" rather than the "annual membership course."

»Click here for information on canceling your monthly membership course

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＜Notes＞

One reason given for "wanting to cancel membership before the membership expiration date" is "obtaining a duplicate Plus member ID," but we are unable to assist you with this.

I can't apply for tickets

・SMS authentication for the app cannot be performed

I can't receive my e-ticket.

For the above information, please check the help section below and contact us using the inquiry form provided in the help section.

»I have multiple Plus member IDs.