Payment of membership fees
I want to register using a credit card, but I get an error message.
A. We cannot investigate or respond to details about the error.
Please check the following and contact your credit card company to inquire about the validity of your card.
■ Check for any input errors
Please enter your card number, expiration date (month mm/year yy) and security code correctly in half-width characters.
■Is this card available?
Please check the limit and expiration date.
■ Is it a rechargeable card?
You can use [VISA/Master/JCB/AMEX/Diners] cards.
*Debit cards, prepaid cards, and bundle cards are not guaranteed to work and cannot be used.
■Are you operating under the recommended environment?
Please use a standard web browser (Safari/Chrome).
■ Check for any input errors
Please enter your card number, expiration date (month mm/year yy) and security code correctly in half-width characters.
■Is this card available?
Please check the limit and expiration date.
■ Is it a rechargeable card?
You can use [VISA/Master/JCB/AMEX/Diners] cards.
*Debit cards, prepaid cards, and bundle cards are not guaranteed to work and cannot be used.
■Are you operating under the recommended environment?
Please use a standard web browser (Safari/Chrome).
*In-app browsers (Yahoo! JAPAN app/Google app) are not covered by the operation guarantee.
Other questions about "Payment of membership fees"
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Q.
I was unable to register for the live show in time so please refund me.
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Q.
[Monthly membership course] Please tell me the payment methods available.
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Q.
I get the message "You have reached the limit on the number of errors" and cannot register as a member.
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Q.
[Monthly fee course] I would like to register using carrier payment, but it is not available.
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Q.
[Monthly membership course] Can I change the payment method?
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Q.
[Monthly membership course] Do I need to make payment every month?
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Q.
[Monthly membership course] If I join in the middle of the month, will the payment be calculated on a pro rata basis?
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Q.
[Monthly Membership Course] How can I check the status of my monthly payments?
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Q.
[Monthly Membership Course] There has been a duplicate payment. Can I get a refund?
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Q.
What are in-app purchases (App Store payments / Google Play payments)?
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Q.
[Monthly Membership Course] When will my credit card be charged?
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Q.
[Annual membership fee course] Please tell me the payment methods available.
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Q.
[Annual fee course] Can I check or change my credit card information?
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Q.
[Annual membership fee course] Please tell me how to pay at a convenience store.
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Q.
[Annual membership fee course] Can I change the payment method?
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Q.
[Annual membership course] I received an email from my credit card company one month before my membership expired informing me of the membership fee being deducted.
If the above does not resolve your issue, please contact us using the details below.