Payment of membership fees
[Monthly Membership Course] How can I check my current registration status?
● If your registration for the [Monthly Fee Course] is valid
Charges are continuing via "credit card payment" or "mobile carrier payment."
Please check your statement to see if a deduction has occurred.
● When paying by credit card
Your statement will show the card as either "Mrs. GREEN APPLE FC," "Mrs. Green Apple FC," or "MRS GREEN APPLE FC."
● In case of mobile carrier payment
Please check your mobile phone company's website.
<For docomo users>
https://smt.docomo.ne.jp/
・Log in to d Menu
・Go to My Menu
- Select "Recurring Charge List" from "Recurring Charge List/Usage History"
<For au users>
https://id.auone.jp/
・Access the au ID member information site
- Tap the [MENU] icon in the top right of the screen
* If you are accessing from a computer screen, click "au Easy Payment" on the right side of the screen.
・Tap "Registered Services" under "au Easy Payment"
< For SoftBank users >
https://www.softbank.jp/mobile/support/
・Log in to My SoftBank
・Tap "Mass Payment" at the top of the screen
*If you are operating from your contracted smartphone, you can log in automatically by turning off Wi-Fi.
・Tap "Registered services"
If you are unsure of how to operate or check, please contact your mobile phone company.
●Those who are still being charged and cannot log in
《Here Please check the above and contact us.
Other questions about "Payment of membership fees"
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Q.
[Monthly membership course] Please tell me the payment methods available.
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Q.
[Annual membership fee course] Please tell me the payment methods available.
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Q.
I am considering new rate plans from 3 carriers. Do I need to take any action?
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Q.
What credit cards can I use?
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Q.
Can I use debit cards, prepaid cards, or bundle cards?
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Q.
I get the message "You have reached the limit on the number of errors" and cannot register as a member.
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Q.
I want to register using a credit card, but I get an error message.
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Q.
[Annual membership fee course] Please tell me how to pay at a convenience store.
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Q.
[Monthly fee course] I would like to register using carrier payment, but it is not available.
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Q.
[Annual membership fee course] Can I change the payment method?
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Q.
[Monthly membership course] Can I change the payment method?
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Q.
[Monthly membership course] Do I need to make payment every month?
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Q.
[Monthly membership course] If I join in the middle of the month, will the payment be calculated on a pro rata basis?
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Q.
[Monthly Membership Course] If a payment is made twice, is a refund possible?
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Q.
[Monthly membership course] Duplicate payments are occurring every month.
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Q.
Are there any differences in the services provided depending on the payment method?
If the above does not resolve your issue, please contact us using the details below.