Payment of membership fees
[Monthly Membership Course] There has been a duplicate payment. Can I get a refund?
A. Please note that no refunds will be given under any circumstances.
It is possible that you have obtained multiple "Plus member IDs" using different email addresses and registered as a member (= made payments).
Please keep the ID you wish to use, and for any unnecessary IDs, please cancel your membership and delete the "Plus member ID" yourself.
»Plus member IDRegarding the deletion of Here
Additionally, if you change your course or payment method within the same month, the payment will be duplicated.
» [Monthly membership course] Click here to change your payment method
In cases where the payment or registration is unrelated, it has been confirmed that there are many cases where family members have acted as agents for the payment.
Before contacting us, please check whether you are aware of any issues. If you are a minor, please consult with your guardian.
If the problem persists, please contact us by email.
For inquiries about duplicate payments, please click here
==========
■ Customer information
If you have any questions about your registration,
・Full name (in kanji)
・Full name (kana)
・Nickname you set
・Date of birth (8 digits in the Gregorian calendar)
·Address
·Your phone number
・Your email address:
■Payment information
-Whether or not the payment method has changed (Yes/No)
・Whether or not the course will be changed (Yes/No)
・Amount claimed
・Payment method for monthly fee [Credit card payment/Carrier payment]
・For carrier payments: [Mobile carrier/payment information] *
==========
*: Please refer to the following to check your payment number. (You will be redirected to the website of each mobile phone company.)
■ [Carrier billing] How to check payment information
・Docomo: [12-digit payment number]
d Menu > My docomo > Log in > Enter your network PIN > Confirm your PIN > Usage charges > Check details > Related menu > Check your d Payment usage charges
・For au: [Continuous billing ID]
Log in from au ID TOP > au Easy Payment Menu > [List of Continuous Use Services] > "Continuous Billing ID"
*Please access the au ID site using a browser, not the app.
*We cannot investigate using the "payment information number" or "device phone number."
・For SoftBank: [Order number]
Log in to My Softbank > [Menu] > "Fee and Payment Management" > [Collective Payment] > [Usage History] > [Confirm] for the item on this site
Other questions about "Payment of membership fees"
-
Q.
I was unable to register for the live show in time so please refund me.
-
Q.
[Monthly membership course] Please tell me the payment methods available.
-
Q.
I get the message "You have reached the limit on the number of errors" and cannot register as a member.
-
Q.
I want to register using a credit card, but I get an error message.
-
Q.
[Monthly fee course] I would like to register using carrier payment, but it is not available.
-
Q.
[Monthly membership course] Can I change the payment method?
-
Q.
[Monthly membership course] Do I need to make payment every month?
-
Q.
[Monthly membership course] If I join in the middle of the month, will the payment be calculated on a pro rata basis?
-
Q.
[Monthly Membership Course] How can I check the status of my monthly payments?
-
Q.
What are in-app purchases (App Store payments / Google Play payments)?
-
Q.
[Monthly Membership Course] When will my credit card be charged?
-
Q.
[Annual membership fee course] Please tell me the payment methods available.
-
Q.
[Annual fee course] Can I check or change my credit card information?
-
Q.
[Annual membership fee course] Please tell me how to pay at a convenience store.
-
Q.
[Annual membership fee course] Can I change the payment method?
-
Q.
[Annual membership course] I received an email from my credit card company one month before my membership expired informing me of the membership fee being deducted.
If the above does not resolve your issue, please contact us using the details below.