Mrs. GREEN APPLE

Please keep the ID you wish to use, and for any unnecessary IDs, please cancel your membership and delete the "Plus member ID" yourself.

»[Monthly membership fee course] How to cancel your membership

»About complete deletion of "Plus member ID"

<If you don't remember making a payment or registering>
There have been many confirmed cases of family members making payments on behalf of each other.

Please check any points you may have before contacting us.
If you are a minor, please consult with your guardian.

If the problem persists, please contact us by email.

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■ Customer information
If you are interested in registering
・Full name (in kanji)

・Full name (kana)
・Nickname you set
・Date of birth (8 digits in the Gregorian calendar)
·Address
·Your phone number
・Your email address:

■Payment information

-Whether or not the payment method has changed (Yes/No)

・Whether or not the course will be changed (Yes/No)

・Amount claimed
・Payment method for monthly fee [Credit card payment/Carrier payment]
・For credit card payments: [16-digit card number] *1
・For carrier payments: [Mobile carrier/payment information] *2
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*1: The information you provide will be deleted promptly after confirmation.

*2: Please refer to the following to check your payment number. (You will be redirected to the website of each mobile phone company.)

■For docomo: [12-digit payment number]
d Menu > My docomo > Log in > Enter your network PIN > Confirm your PIN > Usage charges > Check details > Related menu > Confirm your d Payment usage charges

■For au: [Continuous billing ID]
Log in from au ID TOP >au Easy Payment Menu>[List of Continuous Use Services]>"Continuous Billing ID"
*Please access the au ID site using a browser, not an app.
*We cannot investigate using the "payment information number" or "device phone number."

■ For SoftBank: [Order number]
Log in to My Softbank > [Menu] > "Fee and Payment Management" > [Consolidated Payments] > [Usage History] > [Check] for the item on this site
»Click here to inquire about duplicate payments

*Please refrain from contacting us from an iCloud address, as many people do not receive our response emails.

*Please note that we will not be able to reply if the required information is left blank.

Depending on your environment, the email with the above link may not launch.