frequently asked Questions
How can I receive my electronic ticket via the official “MGA App”?
A. Tickets will be displayed on the "Mrs. GREEN APPLE Official App"approximately two weeks before each performance (planned), andseats will be displayed three days before each performance(planned).
Receipt is only possible on the device with the smartphone phone number registered at the time of application.
You will be notified by email when ticket issuance begins.
For information on receiving electronic tickets/authenticating your phone number, please contact Ticket Plaza after tickets begin displaying.
We are unable to assist you with this matter on this website. Thank you for your understanding.
▼ Ticket Plaza Inquiry
https://mrsgreenapple.com/feature/e35355b21cd321bbaac6e9d300240219
※ Note
If your seat information is not displayed, please try refreshing your ticket list by swiping down on the app.
≫For more information about the "Mrs. GREEN APPLE Official App," click here
Other Frequently Asked Questions
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Q.
I haven't received my membership card.
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Q.
I haven't received the renewal benefits/long-term renewal benefits.
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Q.
What if my last name changes?
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Q.
I registered with the wrong date of birth and gender. Can I change my registered information?
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Q.
[Monthly Membership Course] Can I check or change my credit card information?
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Q.
[Annual fee course] How do I stop the automatic renewal of my credit card?
If the above does not resolve your issue, please contact us using the details below.