frequently asked Questions
Please tell me how to receive electronic tickets using the "Mrs. GREEN APPLE Official App"
■About electronic tickets
Ticket issuing method: "Mrs. GREEN APPLE official app"
Ticket display: Approximately 2 weeks before each performance (scheduled)
Seat number display: 3 days before each performance (scheduled)
Receipt is only possible on the device with the smartphone phone number registered when applying.
*We will notify you by email when ticket issuance begins.
Receiving e-ticketsPhone number verificationFor more information, please contact Ticket Plaza after the tickets start being displayed.
※座席情報が表示されない場合は、アプリ上のチケットリスト画面で下にスワイプして更新してからお試しください。
Please also refer to the following:
▼About the "Mrs. GREEN APPLE Official App"
Other Frequently Asked Questions
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Q.
Can I change the delivery address from [Overseas] to [Within Japan]?
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Q.
[Monthly Membership Course] Can I check or change the credit card information I registered?
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Q.
When you log in to the app, it will say "Not registered."
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Q.
I can't log in even though the payment is complete.
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Q.
What if my last name changes?
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Q.
I registered with the wrong date of birth and gender.
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Q.
Can you tell me more about the member benefits?
If the above does not resolve your issue, please contact us using the details below.