A.Delivery may take some time depending on traffic conditions and your area of residence.

The certificate will be shipped to your registered address around the end of the month following the month in which you joined (annual membership fee payment completed and registration completed).

※Note

・For those who live outside of Japan and wish to have their benefits shipped, they will be shipped approximately 2 to 3 months after joining.

・Those with a monthly membership plan are not eligible. You can check your registered plan on "MYPAGE".

◆[Annual Membership Course] Notice regarding the delivery of membership cards [For those who join between Monday, December 1, 2025 and Wednesday, December 31, 2025]

Shipping period:From Tuesday, February 24, 2026

[Reception period for undelivered items]:From 10:00 on Monday, March 9, 2026 to 23:59 on Friday, March 13, 2026

*The form will only be accessible during the application period.

More details here:https://mrsgreenapple.com/news/detail/22314

◆[Annual Membership Course] Notice regarding the delivery of membership cards [For those who joined between January 1st, 2026 (Thursday) and January 31st, 2026 (Saturday)]

Starting Thursday, April 16, 2026

[Reception period for undelivered items]:From 10:00 on Thursday, April 30, 2026 to 23:59 on Monday, May 4, 2026 (national holiday)

*The form will only be accessible during the application period.

More details here:https://mrsgreenapple.com/news/detail/22353

Depending on traffic conditions and your area, it may take up to a week for delivery.
If you have not received your order even after waiting until the delivery date, please contact us using the method below.

[How to contact us]
① After logging in, click MY PAGE" →"Checking and changing member information"Please check your registration information.

・If your current address differs from your registered information due to incorrect entry or moving, please click "MY PAGE" →"Checking and changing member information"Please update your registration information and then contact us.
・If you have not changed your registered address after moving, your package may be sent and posted to your previous address.
　Please note that if the customer's address is incorrect, the item will be resent to them on a cash-on-delivery basis.
- If the addressee's name on your home address plate is different from the address plate on your home address plate, your package will be returned due to a "wrong nameplate" error.If this applies to you, please register "○○ (name on nameplate)" at the end of your address.

② "MEMBER'S NEWS Published in"Please apply using the inquiry form for "Annual Membership Course: Notice of start of membership card shipping."

·surely, During the period in which inquiries can be accepted Please apply to the following.
・Please note that it may take some time to investigate and process your inquiry.

*If you live outside of Japan and have selected "Send the bonus" and registered your address, please note that we will not be responsible for non-delivery of the item or provide a refund if you have not registered the correct address.
Please note that if for some reason international mail delivery is not possible, we will not be held responsible for non-delivery of the package and will not be able to provide a refund.