The certificate will be shipped to your registered address around the end of the month following the month in which you joined (annual membership fee payment completed and registration completed).

*For those who reside outside of Japan and wish to have the bonus items shipped, they will be shipped approximately 2 to 3 months after you join.

* This does not apply to those with a monthly membership plan. You can check your registered plan on "MYPAGE".

◆【Annual Membership Course】Notice regarding the delivery of membership cards[For those who join between May 1st (Thurs) and May 31st (Sat) 2025]

Shipping date: 2025July 28th (Monday)More sequentially
[Delivery acceptance period]:From Monday, August 11, 2025 (National Holiday) 10:00 to Friday, August 15, 2025 23:59

For more details, please see:https://mrsgreenapple.com/news/detail/21609

◆[Annual Membership Course] Notice regarding the delivery of membership cards [For those who joined between June 1, 2025 (Sun) and June 30, 2025 (Mon)]

Shipping period:August 25, 2025 (Monday)

【未着受付期間】：2025年9月8日(月)10:00～2025年9月12日(金)23:59まで

詳細はこちら：https://mrsgreenapple.com/news/detail/21738

Depending on traffic conditions and your area, it may take up to a week for delivery.
If you have not received your order even after waiting until the delivery deadline, please contact us using the following method.

[How to contact us]
① After logging in, click MY PAGE →"Confirmation and change of member information"Please check your registration information.

・If your current address differs from your registered information due to incorrect entry or moving, MY PAGE→"Confirmation and change of member information"Please update your registration information and then contact us.
・If you have not changed your registered address after moving, your package may be sent and posted to your previous address.
　Please note that if the customer's address is incorrect, the item will be resent on a cash-on-delivery basis.
・If the name on your home nameplate and the addressee's name are different, the package will be returned due to "incorrect nameplate."If this applies to you, please register "Mr./Ms. ○○ (name on nameplate)" at the end of your address.

② "MEMBER'S NEWS Published in"Please apply using the inquiry form for "Annual Membership Course: Notification of start of membership card delivery."

·surely, During the period in which inquiries can be accepted We would appreciate your application.
・Please note that it may take some time to investigate and process your inquiry.

*If you live outside of Japan and have selected "Send the bonus" and registered your address, please note that we will not be responsible for non-delivery of the item or provide a refund if you have not registered the correct address.
Please note that if for some reason international mail delivery is not possible, we will not be held responsible for non-delivery of the package and will not be able to provide a refund.