Mrs. GREEN APPLE

Your membership card will be sent to your registered address around the end of the month following the month in which you join (pay your annual membership fee and complete your registration).

※【日本以外にお住まいの方】で「特典の発送をご希望の方」へのお届けはご入会後2か月～3か月を目途に発送いたします。

※【月会費コース】の方は対象外です。ご登録コースは、「MYPAGE」でご確認いただけます。

Depending on traffic conditions and your area, it may take up to a week for delivery.
If you have not received your order even after waiting until the delivery deadline, please contact us using the following method.

[How to contact us]
① After logging in, click MY PAGE →"Confirmation and change of member information"Please check your registration information.

・If your current address differs from your registered information due to incorrect entry or moving, MY PAGE→"Confirmation and change of member information"Please update your registration information and then contact us.
・If you have not changed your registered address after moving, your package may be sent and posted to your previous address.
　Please note that if the customer's address is incorrect, the item will be resent on a cash-on-delivery basis.
・If the name on your home nameplate and the addressee's name are different, the package will be returned due to "incorrect nameplate."If this applies to you, please register "Mr./Ms. XX (name on nameplate)" at the end of your address.

② "MEMBER'S NEWS Published in"Please apply using the inquiry form for "Annual Membership Course: Notification of start of membership card delivery."

·surely, During the period in which inquiries can be accepted We would appreciate your application.
・Please note that it may take some time to investigate and process your inquiry.

*If you live outside of Japan and have selected "Send the bonus" and registered your address, please note that we will not be responsible for non-delivery of the item or provide a refund if you have not registered the correct address.
Please note that if for some reason international mail delivery is not possible, we will not be held responsible for non-delivery of the package and will not be able to provide a refund.